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Ongoing Technical Support and Maintenance

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing Tier 1 and Tier 2 help desk support, troubleshooting, and minor updates specifically for the Happy Fox platform following its deployment. The ongoing technical support and maintenance services are designed to ensure the smooth operation and continuous improvement of the software platform. The effort includes addressing user issues, resolving technical problems, and implementing minor updates to enhance functionality and user experience. The contract falls under the NAICS code 541519, which pertains to other computer-related services, and is designated as a subcontract opportunity issued by the Management and Administration agency of Illinois. Although specific location details and points of contact are not provided, the contract is publicly listed with an active link for bid information. This engagement is critical for maintaining operational stability and responsiveness of the Happy Fox platform in a post-deployment environment.

General Info

Provide Tier 1 and 2 help desk support, troubleshooting, and minor updates for Happy Fox platform.

Agency

Illinois → Management and AdministrationView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

USA

Set-Aside

NONE

Documents

This scope was carved out of 26-588IEMA-MGMTA-B-51838.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-588IEMA-MGMTA-B-51838 | EMA - Happy Fox Enterprise Plus - SM

AI Contract Breakdown

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Timeline

PostedApr 6

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Organization & Contact Information

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AgencyIllinois → Management and Administration

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → Management and Administration

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–2 help desk support, troubleshooting, and minor updates for the Happy Fox platform post-deployment.

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