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Ongoing Technical Support & Maintenance

Active

State & Local

Response Deadline10/09/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for the Massachusetts Trial Court OCM provides ongoing technical support, maintenance, and software updates for a PPM platform used by prime contractors. The scope of work includes monitoring system uptime, applying necessary patches, providing help desk support, and managing disaster recovery through specific RTO and RPO standards. All services must adhere to a documented Service Level Agreement to ensure consistent system availability and the timely resolution of technical support tickets. The opportunity is categorized under NAICS code 541513 and is based in Boston, Massachusetts. Interested parties must respond by October 9, 2026, following the posting date of September 18, 2026.

General Info

Technical support and maintenance for Massachusetts Trial Court OCM PPM platform in Boston.

Agency

Massachusetts → 1107TRC01 - Trial Court - OCMView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

Floor Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1107-1107T-TRC01-133640.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ITS86 Project and Portfolio Management (PPM) SaaS Solution

AI Contract Breakdown

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Timeline

PostedSep 18

subcontract

Response DeadlineOct 9

Submission deadline

Response Deadline

10/09/2026, 07:00:00 PM UTCin 21 days

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Organization & Contact Information

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AgencyMassachusetts → 1107TRC01 - Trial Court - OCM

ContactsNo contacts available

OfficeN/A

Organization / Agency

Massachusetts → 1107TRC01 - Trial Court - OCM

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, maintenance, and software updates for a PPM platform for prime contractors on Massachusetts Trial Court projects. Monitors system uptime, applies patches, provides help desk support, and maintains disaster recovery RTO/RPO. Adheres to a documented Service Level Agreement (SLA) for system availability. Delivers maintained system availability and resolved technical support tickets.

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