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24/7 Technical Support Services

Active

State & Local

Response Deadline10/16/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The 24/7 Technical Support Services subcontract, managed by the South Carolina Information Systems agency, provides ongoing technical maintenance and troubleshooting for tax systems supporting prime contractors on Greenville County projects. The service requires 24/7 availability with a strict one-hour response time for technical issues, utilizing remote monitoring tools and help desk ticketing systems. All operations must adhere to ITIL or similar service management standards to ensure consistent quality and reliability. The contractor is responsible for delivering resolved technical tickets and detailed SLA compliance reports to verify performance standards. This opportunity, categorized under NAICS code 541513, was posted on September 18, 2026, with a response deadline of October 16, 2026.

General Info

24/7 technical support for Greenville County tax systems with one-hour response time.

Agency

South Carolina → INFORMATION SYSTEMSView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

SC, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP #27002.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Tax Software

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No contract breakdown available.

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Timeline

PostedSep 18

subcontract

Response DeadlineOct 16

Submission deadline

Response Deadline

10/16/2026, 07:00:00 PM UTCin 27 days

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Organization & Contact Information

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AgencySouth Carolina → INFORMATION SYSTEMS

ContactsNo contacts available

OfficeN/A

Organization / Agency

South Carolina → INFORMATION SYSTEMS

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical maintenance and troubleshooting for tax systems for prime contractors on Greenville County projects. Maintains a 1-hour response time for technical issues with 24/7 availability. Utilizes help desk ticketing systems and remote monitoring tools. Adheres to ITIL or similar service management standards. Delivers support SLA compliance reports and resolved technical tickets.

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