Online Learning Management System

The City of Dallas is soliciting proposals to establish a three-year Indefinite Delivery/Indefinite Quantity (ID/IQ) service price agreement for an online learning management system (LMS) to be used by the Dallas Fire-Rescue Department. The system must support up to 3,000 users and provide specific content libraries for EMS, compliance, structural firefighting, fire prevention, and fire HazMat, with EMS courses meeting National Registry and State of Texas recertification standards. Key technical requirements include the ability to create gated course structures based on examination scores, a committed availability SLA of 99.95% or higher, and the capacity to migrate four years of historical training records for 2,500 members within a 90-day period. Proposals will be evaluated based on functional requirements, local preference, and a Developing Regional & Inclusive Vendor Enterprises (DRIVE) plan, which allocates 20 points for SBE utilization, local economic impact, and engagement scores. The City intends to award the contract to the highest-ranked proposer, with maximum points for the cost criterion awarded to the lowest cost per group. Applicants must provide at least three references from similar municipalities and complete a TRA Checklist regarding AI ethics and security. The contract is governed by the DRIVE Policy, requiring documented good faith efforts to meet participation goals, and mandates strict adherence to non-discrimination and ADA compliance.