This Solicitation opportunity from Texas was posted on July 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Online Listing Reputation Management
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University Health, a political subdivision of Texas, is soliciting proposals under RFP-225-07-040-SVC for an Online Listing Reputation Management partnership. The objective is to manage over 650 digital listings to ensure data accuracy and consistency across the digital ecosystem, thereby enhancing patient and visitor satisfaction. The scope of work includes active reputation management through the monitoring and responding to feedback to build community trust. Technical requirements highlighted in the solicitation include manual content approval, AI-driven urgency scoring for responses, monthly duplicate listing scans, and a comprehensive SEO strategy. The contract is structured for a base term of three years with two optional renewal years. The agreement is governed by Texas state and county laws, including specific provisions for governmental immunity and the Texas Tort Claims Act. Due to the nature of the healthcare environment, the selected vendor must strictly adhere to HIPAA, HITECH, and other privacy regulations regarding Protected Health Information, with a requirement to report any breaches within five business days. Performance is contingent upon annual funding appropriation by the Board of Managers of Bexar County Hospital District. Vendors are required to provide detailed pricing summaries and must maintain various insurance coverages, including Professional and Commercial General Liability. Proposals must be submitted in hard copy to the Procurement Services Department by the specified deadline.
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