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This Combined Synopsis/Solicitation opportunity from Department Of Homeland Security was posted on June 15, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Online Periodical Subscriptions

Awarded
70SBUR22Q00000132Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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General Info

Contract Value

$12,881.33

NAICS

511120 - Periodical Publishers

Place of Performance

Camp Springs, MD, 20588, USA

Set-Aside

SBA

Awardee

PRENAX INC

Award Issued Date

Documents

1
PDF

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Timeline

PhaseAwarded
Posted

Combined Synopsis

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts
William C Wilson

Full Description

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United States Citizenship and Immigration Services, on behalf of the Office of Refugee, Asylum & International Operations, is seeking multiple online periodical subscriptions along with a single printed periodical subscription as outlined in the included schedule. Please see the included synopsis/solicitation for full requirement details. This is a combined synopsis/solicitation for commercial items/services prepared in accordance with the format in subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.

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Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
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The Department of Homeland Security, through United States Citizenship and Immigration Services, has issued Request for Information 70SBUR27I00000002 for the Enterprise Customer Experience 2 project. This effort is a recompete intended to identify capable vendors for a replacement contract to provide a FedRAMP Moderate authorized cloud-based Contact Center as a Service solution. The required system must support approximately 1,500 agents and 15 million annual calls across three business units: the Verification Contact Center, External Affairs Tier 1 and 2, and the Language Services Section. Key technical requirements include omnichannel support for voice, IP-TTY, web chat, email, and SMS, as well as AI capabilities, intelligent call routing, and interactive voice response systems. The solution must maintain 99.99 percent availability and integrate seamlessly with Salesforce CRM, ServiceNow, and internal USCIS databases. The government is utilizing this market research to determine the appropriate contract vehicle, evaluate if small businesses can perform the work, and decide on potential set-asides. Interested respondents must provide a vendor profile including business size, socioeconomic category, and existing government contract vehicles. Responses are limited to 15 pages and should emphasize real-world production experience from the last three years rather than marketing materials. Compliance with federal and DHS regulations regarding cybersecurity, information security, and Unbiased AI Principles is mandatory. While a formal period of performance and contract value have not yet been established, the agency is seeking industry input on consumption-based pricing models and evaluation factors for the eventual award.
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POSTED

5 days ago

DEADLINE

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NAICS: 561990
Federal
Home Country Support Services
Solicitation # 70SBUR27FOR270005
The Department of Homeland Security, through the USCIS Contracting Office, is issuing a Sources Sought notice for Home Country Support Services to facilitate family reunification under the Ms. L. v. ICE Settlement Agreement. The requirement involves providing administrative and logistical support for approximately 1,500 class members and additional family members. Key responsibilities include case management, initiating contact with separated families, collecting fingerprints, scheduling embassy interviews, and assisting with the completion and submission of Forms I-131 and I-765. Additionally, the contractor will manage international and domestic travel arrangements, provide translators and escorts, and operate a toll-free help desk for callers within and outside the United States. Performance will be conducted through contractor facilities in Washington D.C., Mexico City, Brasilia, Tegucigalpa, Guatemala City, and San Salvador. Due to the sensitive nature of the work, the contractor must ensure strict compliance with the Privacy Act of 1974 and provide annual training to staff on the handling of personally identifiable information and DHS records. Interested vendors must submit their capabilities summaries, business size confirmation under NAICS 561990, and SAM registration by November 11, 2026. The Technical Point of Contact will be responsible for monitoring performance, reviewing deliverables, and validating invoices.
All Other Support Services

POSTED

8 days ago

DEADLINE

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