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Oracle Utilities Systems Integrator

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Documents

This scope was carved out of 1479146A.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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RFI - City of Seattle Utilities Customer Service System

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Organization & Contact Information

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AgencyWashington → Information Technology Department
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs technical integration between a Customer Service Portal and Oracle Utilities solution stack for prime contractors on City of Seattle ITD projects. Develops and configures real-time and batch data exchanges and maps data fields for billing, usage history, and payment processing. Requires Oracle Certified Professional credentials and API management tools. Delivers a fully integrated data pipeline.

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NAICS: 541512
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RFI - City of Seattle Utilities Customer Service System
Solicitation # 1479146A
The City of Seattle, through its Information Technology Department, has issued Request for Information 1479146A to explore modern customer engagement and management solutions for Seattle City Light and Seattle Public Utilities. This RFI is for informational purposes only to help the city refine requirements for a potential future competitive solicitation; therefore, no contract will be awarded based on this specific request. The city is seeking a Utilities Customer Service Portal that provides holistic digital self-service account management, enhanced case management for representatives, and robust analytics to improve the overall customer experience across electric, water, wastewater, drainage, and solid waste services. The desired solution must integrate with the Oracle Utilities solution stack and comply with the city standard for identity management using Oracle Identity Cloud Service and Single Sign-On protocols. Key functional requirements include secure login, billing and usage history, chatbot support, multilingual translation, and program enrollment for discounted rates or conservation. Technical and regulatory compliance is critical, with mandates for ADA and WCAG 2.1 accessibility, PCI standards, SOC 1 and SOC 2 reports, and adherence to the Telephone Consumer Protection Act. Responses are due by November 6, 2026, via the City's Procurement Portal and must include organization qualifications, responses to specific customer experience and technical user stories, typical cost structures, and implementation and change management approaches.
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POSTED

3 days ago

DEADLINE

in 25 days
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NAICS: 541612
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Solicitation # HR26-0214F
The City of Tacoma Information Technology Department is seeking a vendor-neutral consultant to conduct a Technology Landscape Assessment of its HR, Payroll, and Retirement systems. The primary objective is to align fragmented technology functions, currently anchored by SAP S/4 HANA and over 15 other platforms, into a cohesive strategy. The consultant will validate current pain points, define shared goals, and determine if system gaps are caused by technology limitations or issues with process design, data quality, and governance. A critical component of the scope involves assessing complex public safety requirements, including FLSA section 207(k) work periods and scheduling. Key deliverables include a strategic framework for data governance, criteria for technology standardization versus differentiation, a prioritized roadmap, and requirements for future requests for proposals. This solicitation, numbered HR26-0214F, has an estimated value of 250,000 dollars and a response deadline of November 17, 2026. The resulting contract will be for a one-year period with an option to renew for one additional year, requiring a signed agreement before March 2027. Performance will follow a hybrid model with some on-site work required. Evaluation will be conducted by a Selection Advisory Committee, which may select one or more consultants based on their qualifications and interviews. Awardees must comply with City of Tacoma standard terms, including specific insurance requirements, Washington State prevailing wage laws, and sustainability standards. Invoicing is managed through SAP Ariba or electronic submission to the accounts payable department.
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POSTED

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DEADLINE

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