This Solicitation opportunity from Washington was posted on October 4, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Passenger Experience Research Services

Closed

RP 0165-24State & Local

Submission Closed11/04/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541715

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Federal

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Al DLA Aviation At Huntsville

POSTED

about 23 hours ago

DEADLINE

in about 1 month

AI Contract Overview

Sound Transit is seeking proposals from qualified firms to deliver professional research services aimed at enhancing the passenger experience across its transit systems. The project involves establishing a comprehensive passenger experience research program that includes developing performance metrics, conducting a Passenger Experience Survey (PXS), creating a Rider Panel, and executing specialized on-call research projects. The goal is to gather actionable data to identify areas for improvement, measure passenger satisfaction, and inform strategies to elevate overall service quality. The contract, with an estimated value ranging from $500,000 to $2,000,000, is open to organizations within the State of Washington and is scheduled for response submissions by November 4, 2024. The initiative underscores Sound Transit’s commitment to leveraging data-driven insights to optimize passenger interactions and enhance transit services.

General Info

Agency

Washington → Sound Transit

NAICS

541715 - Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

Place of Performance

WA, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedOct 4

Solicitation

Response DeadlineNov 4

Deadline has passed

Submission Closed

11/04/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyWashington → Sound Transit

ContactsNo contacts available

OfficeN/A

Organization / AgencyWashington → Sound Transit

Office AddressN/A

ContactsNo contact information available

Full Description

Opportunity Description:
Sound Transit is seeking proposals from firms to provide professional research services for a comprehensive passenger experience research program. The initiative aims to measure and track the Sound Transit passenger experience, develop performance metrics, conduct a Passenger Experience Survey (PXS), establish a Rider Panel, and perform tailored on-call research projects. The collected data will be utilized to improve performance and enhance the overall passenger experience.