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Patient Notification and Customer Support Services

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract involves providing comprehensive outbound communication and support services for affected veterans, focusing on call center operations, email campaigns, help desk support, and coordination of replacements. The scope emphasizes ensuring accessibility and may require multilingual capabilities to effectively assist a diverse veteran population. These services are designed to enhance patient notification and customer support as part of the Department of Veterans Affairs’ efforts to maintain strong communication with veterans. The work will be performed as a subcontract under the Department of Veterans Affairs, specifically through the NETWORK Contract Office 17 (36C257), with the primary place of performance located in Dallas. The contract is categorized under NAICS code 561400, indicating professional and business service activities. Its key objective is to facilitate timely and efficient interaction between the VA and veterans, ensuring assistance is accessible and tailored to their individual needs.

General Info

Provide outbound communication, support, multilingual help desk for veterans under VA subcontract in Dallas.

Agency

Department Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)View Agency

NAICS

561400

Place of Performance

Dallas, TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 36C25726F0091.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RECALL Contour PLUS Blood Glucose Test Strips

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Timeline

PostedJun 5

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 257-NETWORK Contract Office 17 (36C257)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Outbound communication and support for affected veterans, including call center operations, email campaigns, help desk support, and replacement coordination, with potential multilingual and accessibility needs.

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