Phone Systems Support

The contract for Phone Systems Support under solicitation number 1232SA26Q0252 is a firm-fixed-price requirements contract issued by the USDA Agricultural Research Service, specifically the AFM APD office in Beltsville, MD, with performance located at the Eastern Regional Research Center in Wyndmoor/Glenside, Pennsylvania. The acquisition is a total small business set-aside under NAICS code 811210 with a size standard of $34 million in annual receipts, and it is structured as a five-year contract comprising one base year and four one-year option periods, running from April 1, 2026, through March 31, 2030. The work involves providing comprehensive information and communications technology support, including VoIP system maintenance, server hardware and software upgrades, and ensuring all deliverables comply with federal standards such as Section 508 accessibility, WCAG Level A and AA, the USGv6 Profile, and the Privacy Act. All contractor personnel must be U.S. citizens, meet USDA Personal Identity Verification (PIV) requirements through the LincPass system, and receive prior authorization for facility access, with strict protocols in place for secure handling of sensitive unclassified data and physical security at the worksite. Proposals must be submitted electronically by April 6, 2026, at 4:00 PM Central Time to Jessica Pacheco at jessica.pacheco@usda.gov and must include a cover page on company letterhead, a detailed technical approach demonstrating past performance and capability to meet the Statement of Work, and pricing information—all in a single package formatted as either .docx or .pdf. The award will be made using the Lowest Price Technically Acceptable (LPTA) methodology, where the lowest-priced offer that meets minimum technical acceptability and has at least a neutral past performance rating will be selected. The contract includes numerous FAR clauses addressing whistleblower protections, combating human trafficking, subcontracting policies, government property management, payment terms, labor standards under the Service Contract Act, paid sick leave, cybersecurity, sustainable procurement, Buy American provisions, and anti-discrimination requirements under DEI compliance regulations. Invoicing must be electronic, payments will be made via electronic funds transfer, and all deliverables are subject to government inspection and acceptance at the destination site, with non-compliance potentially triggering remediation or contract termination. The Contracting Officer is Jessica Pacheco, and the COR