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This Government Contract opportunity from Oregon was posted on April 12, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Pilot Operations Support and Help Desk Services

Closed
State & Local

Contract Overview

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The Pilot Operations Support and Help Desk Services subcontract, issued by the Tri-County Metropolitan Transportation District of Oregon, focuses on providing essential technical assistance during a pilot program. The selected provider will be responsible for delivering Tier 1 and Tier 2 technical support to both riders and drivers, with a primary focus on troubleshooting issues, managing bookings, and maintaining close coordination with operations teams to ensure seamless service delivery. This opportunity was posted on April 12, 2024, with a response deadline of May 10, 2024. Classified under NAICS code 561400, the contract outlines a specialized support role designed to stabilize and optimize the user experience for the agency's transportation pilot.

General Info

NAICS

561400

Place of Performance

OR, USA

Set-Aside

NONE

Documents

This scope was carved out of RO240183ZC.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

TriMet Microtransit Pilot Project

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTri-County Metropolitan Transportation District of Oregon
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support for riders and drivers during the pilot, including troubleshooting, booking management, and coordination with operations.

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