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Platform Technical Support and Usage Reporting

Active

Federal

Response Deadline09/11/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Platform Technical Support and Usage Reporting subcontract provides essential technical customer support and usage analytics for prime contractors working on Department of the Air Force projects. The scope of work includes platform administration, the resolution of technical support tickets for library patrons, and the generation of service-level usage reports utilizing data analytics tools. The contractor is required to adhere to strict Service Level Agreements regarding response times and is responsible for delivering resolved support tickets and periodic usage reports. This opportunity, associated with NAICS code 541513, is managed under the Department of Defense for the agency FA8903 772 Ess Pk.

General Info

Technical support and usage reporting for Department of the Air Force platform projects.

Agency

Department Of Defense → FA8903 772 Ess PkView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

0, TX, USA

Set-Aside

NONE

Documents

This scope was carved out of FA890326A068741.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Financial Planning/Investing Subscription

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Timeline

PostedSep 3

subcontract

Response DeadlineSep 11

Submission deadline

Response Deadline

09/11/2026, 08:00:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyDepartment Of Defense → FA8903 772 Ess Pk

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → FA8903 772 Ess Pk

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical customer support and usage analytics for prime contractors on Department of the Air Force projects. Performs platform administration, resolves technical support tickets for library patrons, and generates service-level usage reports using data analytics tools. Adheres to Service Level Agreements (SLAs) for response times. Delivers resolved support tickets and periodic usage reports.

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