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This Solicitation opportunity from Maryland was posted on July 15, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

PORFP - CUCM Tier II and III Support and Monitoring Services

Closed
BPM045303State & Local

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The Maryland State Department of Education's Division of Rehabilitation Services is seeking bids for Tier 2 and Tier 3 support services for its Cisco Call Manager System, along with monitoring the infrastructure to ensure proactive issue resolution. The contract aims to provide specialized technical support to maintain the stability and performance of the communication system, which is critical for the department’s operations. The solicitation, identified as BPM045303, was posted on July 15, 2024, with a deadline for responses set for July 30, 2024. The contract is expected to be valued between $50,000 and $150,000, reflecting the scope of support required. This procurement falls under the NAICS code 517919, which pertains to other telecommunications services, and is managed by the Maryland Department of Education, specifically the Division of Rehabilitation Services. The primary point of contact for this solicitation is Brittany Owens, whose email is provided for inquiries. The contract emphasizes ongoing support and infrastructure monitoring to ensure the Cisco Call Manager System operates efficiently, minimizing downtime and addressing issues promptly to support the department’s communication needs. More details and the application process can be accessed via the provided online link.

Documents

4

FY25-DORS-001 Bid Form - Cisco CUCM Support and Monitoring

XLSX, High priority: read this firstrfp
High

FY25-DORS-001 / R00B5600004 - Cisco CUCM Tier II and III

PDF, High priority: read this firstrfp
High

SOW - CUCM Support and Monitoring Services

PDF, High priority: read this firstsow
High

DORS Telephone Inventory 4-10-2024

XLSX, Low priorityother
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMaryland State Department of Education - Division of Rehabilitation Services
Contacts1 person available
OfficeN/A

Full Description

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The Maryland State Department of Education (MSDE), Division of Rehabilitation Services (DORS) is soliciting bids for Tier 2 and Tier 3 support for it's Cisco Call Manager System and monitor the infrastructure to proactively resolve issues when they arise.

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