Preventive and Corrective Maintenance Services for Diagnostic Equipment

The contract entails ongoing preventive and corrective maintenance services for the nCounter Pro diagnostic system, encompassing routine servicing, fault diagnosis, software updates, and repair or replacement of faulty components. Services are delivered under a service level agreement that guarantees timely on-site response and includes the return of all replaced parts to ensure accountability and compliance with operational standards. The work supports critical diagnostic functions within a healthcare environment, requiring technical expertise to maintain system accuracy and reliability. This subcontract is issued under the NAICS code 811212 for medical equipment repair and maintenance by the Department of Veterans Affairs through the 257-NETWORK Contract Office 17. The opportunity was posted on April 23, 2026, with a response deadline of April 30, 2026, and performance is expected to occur at locations designated by the agency, though specific geographic details are not provided. The contract emphasizes service continuity and system uptime, critical for patient diagnostics, and does not include any set-aside provisions for small or disadvantaged businesses.