Annual Maintenance and Support Services

The contract outlines an annual maintenance and support agreement for an elopement alarm system, requiring comprehensive preventive maintenance, troubleshooting, software updates, and repair services delivered with service level agreement-backed response times and rework guarantees to ensure system reliability. Services must meet strict operational standards to maintain continuous functionality and safety compliance, with accountability built into every aspect of performance. This subcontract, issued under a Total Small Business Set-Aside designation, is managed by the Department of Veterans Affairs through Rpo West and is exclusively available to small businesses as defined by the SBA. It is classified under NAICS code 811212 and requires performance at the designated location in Tulsa, Oklahoma, with a response deadline of April 28, 2026. The contract emphasizes technical precision and timely resolution to support critical healthcare operations tied to patient safety and facility security.