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Production Support and System Uptime Maintenance

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract requires 24/7 production support to maintain 100% system uptime for the Benefits Hub, encompassing continuous monitoring, rapid incident response, and efficient troubleshooting to ensure uninterrupted service. The work is focused on operational reliability, with an emphasis on proactive maintenance and immediate resolution of system issues to prevent downtime and safeguard critical functionalities. The contractor must be available around the clock to address production incidents and sustain system performance under all conditions. This subcontract is issued under the NAICS code 541511 for Computer Systems Design Services and is managed by the USCIS Contracting Office within the Department of Homeland Security. The primary place of performance is Camp Springs, Maryland, with a zip code of 20588. Although the solicitation number and point of contact are not provided, the contract was posted on July 8, 2026, and is accessible through the SAM.gov portal for further details. The scope indicates a high-stakes environment requiring consistent, reliable technical support without tolerance for failure.

General Info

24/7 production support for 100% Benefits Hub uptime in Camp Springs, Maryland, with rapid incident response and proactive maintenance.

Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)View Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

Camp Springs, MD, 20588, USA

Set-Aside

NONE

Documents

This scope was carved out of FY26-0089.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Justification for Exception to Fair Opportunity (JEFO), Services for Product Engineering and Enterprise Delivery (SPEED) Extension

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Timeline

PostedJul 8

subcontract

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 production support to ensure 100% system uptime for Benefits Hub, including incident response, monitoring, and troubleshooting.

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