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Program Management & Customer Support

Active

Federal

Response Deadline08/06/2026, 10:20:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract encompasses the comprehensive oversight of DPM operations, requiring the contractor to deliver continuous 24/7 customer support, coordinate staffing effectively, and produce detailed performance reports to ensure strict adherence to established KPIs, including maintaining 99.9% operational accuracy and limiting complaints to fewer than one per month. The scope demands a high level of reliability and precision in service delivery, with accountability tied directly to measurable outcomes that reflect quality, consistency, and responsiveness. The contract is classified as a subcontract under NAICS code 541611, issued by the U.S. Embassy in Muscat under the Department of State, with performance primarily required in Oman. Interested parties must submit responses by the deadline of August 6, 2026, and the opportunity was posted on July 2, 2026. There is no set-aside designation, and the contract does not specify a point of contact, placing the onus on proposers to navigate the solicitation through the provided SAM.gov link. Compliance with all performance standards and operational expectations is mandatory for contract success.

General Info

24/7 DPM operations support in Oman with 99.9% accuracy, under one complaint monthly, via U.S. Embassy Muscat.

Agency

Department Of State → US Embassy MuscatView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Oman, DC

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 2

subcontract

Response DeadlineAug 6

Submission deadline

Response Deadline

08/06/2026, 10:20:00 AM UTCin 10 days

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Muscat

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of State → US Embassy Muscat

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Oversight of DPM operations including performance reporting, staffing coordination, and 24/7 customer support to ensure compliance with KPIs such as 99.9% accuracy and less than one complaint per month.

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