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PSAP Operational Workflow & Performance Analyst

Active

State & Local

Response Deadline12/10/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The PSAP Operational Workflow and Performance Analyst subcontract focuses on evaluating emergency dispatch processes for prime contractors working on Dane County Public Safety Communications projects. The scope of work involves a detailed analysis of call-taking and dispatch workflows, workload distribution, and the impacts of queueing. Additionally, the analyst will assess quality assurance and improvement programs, as well as cross-training and change management practices to ensure alignment with IAED standards. The primary deliverables for this engagement include an Operational Performance Analysis and a comprehensive Risk Register. Interested parties should note that the response deadline is December 10, 2026, and the project falls under NAICS code 541611 for administrative management and general management consulting services.

General Info

Subcontract for analyzing Dane County emergency dispatch workflows; deliverables due by December 10, 2026.

Agency

Wisconsin → Public Safety Communications

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

WI, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-RFP-071-PR.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Evaluation of Public Safety Answering Point (PSAP) Consolidation in Dane County

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Timeline

PostedOct 26

subcontract

Response DeadlineDec 10

Submission deadline

Response Deadline

12/10/2026, 08:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyWisconsin → Public Safety Communications

ContactsNo contacts available

OfficeN/A

Organization / AgencyWisconsin → Public Safety Communications

Office AddressN/A

ContactsNo contact information available

Full Description

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Evaluates emergency dispatch processes for prime contractors on Dane County Public Safety Communications projects. Analyzes call-taking and dispatch workflows, workload distribution, queueing impacts, and QA/QI programs. Assesses cross-training and change management per IAED standards. Delivers an Operational Performance Analysis and Risk Register.

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