Q--INTERACTIVE WAYFINDING SYSTEM
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The West Palm Beach VA Medical Center plans to award a firm-fixed-price, sole source contract for an interactive wayfinding system designed to enhance navigation within the facility. This contract, identified as VA248-17-Q-1643, is being procured under authority citing 41 U.S.C. 3304(a)(5) and 38 U.S.C. 8127(b), exceeding the Simplified Acquisition Threshold. The project falls under the NAICS code 541511, which pertains to software analysis and design services, with the PSC code 7030 for information technology software. The initiative supports the Department of Veterans Affairs’ ongoing commitment to improve healthcare access and delivery for aging Veterans by providing timely, user-friendly navigation tools that reduce missed appointments and streamline patient flow. The proposed wayfinding system will be an extensible, interactive platform accessible across mobile devices, designed to facilitate real-time, bi-directional communication between Veterans and VA staff. This solution aims to lower stress for Veterans during visits by ensuring they reach appointment locations on time, thus optimizing clinical schedules and improving overall service quality. By integrating active communication capabilities, the system is expected to promote a seamless, dignified experience that aligns with the VA Secretary’s focus on timely access to quality healthcare.
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