This Government Contract opportunity from North Carolina was posted on June 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Quality Assurance & Call Monitoring Services

Closed

State & Local

Submission Closed06/25/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611

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AI Contract Overview

The contract focuses on providing quality assurance services for call center operations, aiming to enhance service delivery through comprehensive call monitoring, performance evaluation, and detailed reporting. The work involves assessing call interactions to ensure adherence to quality standards and identifying areas for improvement, thereby supporting operational excellence in customer service. Issued by the University of North Carolina System Office, the subcontract opportunity is associated with the NAICS code 541611, which pertains to administrative management and general management consulting services. The solicitation was posted on June 4, 2026, with a response deadline set for June 25, 2026. While specific details regarding the office location, contact person, and set-aside status are not provided, interested parties can access additional information via the linked solicitation portal.

General Info

Provide call center quality assurance services including monitoring, evaluation, and reporting by June 25, 2026.

Agency

North Carolina → Unc - System Office

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 68-SOCC0626.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

PBS North Carolina Call Center

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 4

subcontract

Response DeadlineJun 25

Deadline has passed

Submission Closed

06/25/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencyNorth Carolina → Unc - System Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

North Carolina → Unc - System Office

Office AddressN/A

ContactsNo contact information available

Full Description

Deliver quality assurance for call center operations through call monitoring, performance scoring, and reporting to improve service delivery.

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