Quality Assurance and Customer Complaint Management

This contract entails the monitoring of installation quality and the systematic management of customer feedback to ensure adherence to the Quality Assurance Surveillance Plan requirement of maintaining no more than one complaint per month. The work focuses on upholding high standards of service delivery and addressing any customer concerns promptly and effectively to prevent recurrent issues. The subcontract is issued by the U.S. Embassy Paris under the Department of State and requires performance in Boulogne, with all activities aligned to strict quality benchmarks. The solicitation was posted on August 7, 2026, and responses must be submitted by September 4, 2026, at 2:00 PM. It falls under the NAICS code 541611, which corresponds to management consulting services, indicating the need for professional oversight and process-driven quality control. The contract type is a subcontract, and while no set-aside designations are specified, the place of performance is fixed in Boulogne, requiring localized execution. Compliance with the one-complaint-per-month limit is the central performance metric, making customer satisfaction and proactive issue resolution the primary objectives of the contractor.