Quality Assurance & Reporting Services

The contract seeks a vendor to develop and maintain a Quality Assurance Surveillance Plan, conduct customer satisfaction surveys, and compile detailed monthly performance and compliance reports for the Contracting Officer’s Representative at the US Embassy in Tirana. These responsibilities are critical to ensuring adherence to established quality standards and operational compliance within the embassy’s support services. The vendor must demonstrate the ability to systematically evaluate service delivery, gather and analyze feedback from end users, and produce accurate, timely reports that inform decision-making and drive continuous improvement. This is a subcontract under the NAICS code 541611, with a response deadline of June 8, 2026, and performance expected to take place in Tirana, Albania. While no specific set-aside status or agency organization details are provided, the work is directly tied to the Department of State’s operations abroad, requiring a high level of professionalism, cultural awareness, and reliability. The successful contractor will need to coordinate closely with embassy personnel, maintain strict data integrity, and adapt to evolving requirements to sustain high levels of service quality and customer satisfaction over the term of the agreement.