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R422--Patient Satisfaction Survey

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36C26323F0002Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The Department of Veterans Affairs intends to award a sole source contract (36C26323F0002) for Patient Satisfaction Survey services to support the Upper Midwest Health Care Network (VISN 23). This contract aims to systematically gather and analyze patient experience data across multiple healthcare facilities serving over 440,000 Veterans in a broad regional area that includes Iowa, Minnesota, Nebraska, North Dakota, South Dakota, and parts of surrounding states. The contract covers services to be provided to a range of VA health systems, medical centers, community outpatient clinics, and specialized care programs within VISN 23. The surveys will utilize existing outpatient satisfaction instruments supplemented with customized questions tailored to each healthcare system, enabling comparisons with other VA, non-VA, and teaching facilities. The primary objective is to deliver real-time, actionable feedback that identifies causes of dissatisfaction and supports targeted improvements in patient care and satisfaction at multiple organizational levels. The contract performance period includes a base year from October 1, 2022, to September 30, 2023, with up to three option years extending through September 30, 2026. The survey services will be conducted under the Department of Veterans Affairs' Network Contract Office 23, with the point of contact listed as Pamela P Phillips. This initiative reflects a commitment to enhancing patient experience and outcomes by leveraging timely data to prioritize and support continuous quality improvement efforts across the VISN 23 healthcare network.

General Info

Sole source contract for patient satisfaction surveys across VISN 23 from 2022 to 2026.

Agency

Department Of Veterans Affairs → Network Contract Office 23 (36C263)

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

Set-Aside

NONE

Documents

36C26323F0002 Patient Satisfaction Survey SOW

3 pages · sow

High

36C263-22-AP-2981+Signed+JA.pdf

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Timeline

PostedSep 9

special-notice

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Network Contract Office 23 (36C263)

Contacts1 person available

OfficeSaint Paul, MN, 55101, USA

Organization / AgencyDepartment Of Veterans Affairs → Network Contract Office 23 (36C263)

Office AddressSaint Paul, MN, 55101, USA

Contacts

Pamela P PhillipsPamela Phillips

contact@example.gov

+1 (555) 000-0000

Full Description

2 This is notice the Government intends to award sole source contract 36C26323F0002 for Patient Satisfaction Survey services per the below performance work statement. No offers or awards will be accepted or completed from this notice. STATEMENT OF WORK (SOW) PERFORMANCE WORK STATEMENT (PWS) VISN 23 Patient Satisfaction Survey Contract PART 1: GENERAL INFORMATION Introduction: The Department of Veterans Affairs requires non-personnel services contract to provide the Upper Midwest Health Care Network (VISN 23) with systematic surveys of patient experiences. VISN 23 will develop and implement a process to provide timely, actionable, and accessible patient satisfaction data from the facility/division-level to the unit/clinic-level to prioritize improvement efforts throughout the VISN 23 catchment area. The primary goal is to improve patient satisfaction by having a survey service provide real-time feedback, identify, FboNotice cause of dissatisfaction and offer solutions for progress. The Network serves more than 440,000 enrolled Veterans residing in the states of Iowa, Minnesota, Nebraska, North Dakota, South Dakota and portions of Illinois, Kansas, Missouri, Wisconsin, and Wyoming. Health care services are delivered through an integrated system of 8 VA Health Care Systems, 10 VA Medical Centers, 63 community outpatient or outreach clinics (CBOCs), 8 community living centers, 6 domiciliaries and 7 residential rehabilitation treatment programs Locations included for services identified in this contract include: VA Midwest Health Care Network (VISN 23) VA Fargo Health Care System VA Iowa City Health Care System VA Minneapolis Health Care System VA Nebraska-Western Iowa (NWI) Health Care System (Omaha) VA St. Cloud Health Care System VA Black Hills Health Care System (Hot Springs & Fort Meade) VA Central Iowa Health Care System (Des Moines) VA Sioux Falls Health Care System The service will consist of the utilizing current outpatient satisfaction survey instruments that includes customized questions for each Health Care System as well as questions that permit comparison to other VA, non-VA facilities, and teaching facilities. The primary goal is to improve patient satisfaction by having a service that provides real-time feedback and identifies the FboNotice cause of dissatisfaction and offers solutions for progress. Projected Period of Performance: Base Year: 10/01/2022 09/30/2023 Option Year 1: 10/01/2023 09/30/2024 Option Year 2: 10/01/2024 09/30/2025 Option Year 3: 10/01/2025 09/30/2026

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