R499--After Hours Call Center 2-Month Bridge

The Department of Veterans Affairs, Network Contracting Office 10, awarded a firm-fixed-price contract valued at $37,600 to DEBORGEM ENTERPRISES INCORPORATED to provide a two-month bridge for after-hours call center services at the Richard L. Roudebush VA Medical Center in Indianapolis, Indiana. This interim contract, issued under solicitation number 36C25026Q0693 and awarded on June 30, 2026, is intended solely to maintain uninterrupted telephone support for veterans during the review of responses to a prior solicitation and prior to award of a permanent contract. The work falls under NAICS Code 561421 for telephone answering services and is classified as R499 SUPPORT-PROFESSIONAL: OTHER, with no options, extensions, or additional line items. The award aligns with Lowest Price Technically Acceptable principles, reflecting its temporary, non-complex nature and focus on continuity of essential services rather than competitive evaluation of technical merit. The point of contact for contract administration is Contract Specialist Janel Tate-Montgomery, reachable via email or phone, and the administrative office is located in Kettering, Ohio. No solicitation-specific instructions, evaluation factors beyond price, special contract requirements, or detailed inspection and acceptance criteria are documented in the available materials. The contract contains no clause listings from the Federal Acquisition Regulation, no identified Contracting Officer’s Representative or technical representative, and no specified invoicing system, payment office, or accounting data such as TAS or ACRN lines. Packaging, marking, delivery terms, and submission guidelines are also not addressed, consistent with the nature of the document as an award notice rather than a full solicitation or contract. The awardee’s Unique Entity ID is CE21T7W3RGS5, but no socioeconomic status, size certification, or set-aside designation is provided, and the contract does not involve recovery act funds or affirmative representations for labor standards or subcontracting plans. Performance is confined to the medical center in Indianapolis, with no FOB terms or logistical specifications outlined, and the entire scope hinges on maintaining service continuity over a 60-day period to prevent a disruption in veteran access to after-hours support.