This Combined Synopsis/Solicitation opportunity from Department Of Defense was posted on May 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RAF Mildenhall TAP Data Entry & Front Desk Clerk

Closed

FA558725Q0038Federal

Submission Closed06/05/2025, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

This contract is for a non-personal service position as a Transition Assistance Program (TAP) Data Entry and Front Desk Clerk at the Military & Family Readiness Center (M&FRC) on RAF Mildenhall, United Kingdom. The contractor is expected to handle a variety of administrative and customer service tasks, including managing incoming phone calls, greeting and directing visitors, scheduling appointments and classes, and providing information related to the TAP process to service members and their families. For more complex queries regarding the TAP, the contractor will refer individuals to the appropriate program manager. The role requires maintaining accurate records of TAP services, updating internal systems, and managing data using the Air Force’s AFFIRST system, for which specific training will be provided. Amendment 1 to the contract incorporates answers to potential contractor questions, a revised solicitation, and several updated attachments for further clarification. Amendment 2 addresses specific concerns regarding exchange rates. Key solicitation documents include the performance work statement, signed amendment memoranda, and a questions and answers file. The contract opportunity has a response deadline of June 5, 2025, and is open to vendors under NAICS code 561110, with the work performed at RAF Mildenhall in Suffolk, UK. The point of contact for further information includes A1C Maxim Popov and Alyanna Parsons from the U.S. Air Forces in Europe contracting office.

General Info

Data entry and front desk clerk at RAF Mildenhall managing TAP services, calls, appointments, and records.

Agency

Department Of Defense → FA5587 48 Cons (admin Only No Req)

NAICS

561110 - Office Administrative Services

Place of Performance

RAF Mildenhall, GB-SFK, GBR

Set-Aside

NONE

Documents

Amendment #1 - Solicitation FA558725Q0038 (RAFM TAP Data Entry & Front Desk Clerk)

amendment

High

Amendment 2 - FA558725Q0038

amendment

High

FA558725Q0038 - RAF Mildenhall TAP Data Entry & Front Desk Clerk

rfq

High

PWS - TAP Data Entry / Front Desk Clerk (RAF Mildenhall)

sow

High

RAF Mildenhall TAP Data Entry & Front Desk Clerk - FA558725Q0038

rfq

High

RAFM TAP Data Entry & Front Desk Clerk - FA558725Q0038 Q&A

q-and-a

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

2 updates

PhaseClosed

PostedMay 15

Combined Synopsis

Notice updatedMay 28

Response deadline changed from May 29, 2025 to Jun 5, 2025. The notice description changed. The point of contact changed.

Notice updatedMay 29

The notice description changed.

Response DeadlineJun 5

Deadline has passed

Submission Closed

06/05/2025, 01:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → FA5587 48 Cons (admin Only No Req)

Contacts2 people available

OfficeAPO, AE, 09461-5120, USA

Organization / AgencyDepartment Of Defense → FA5587 48 Cons (admin Only No Req)

Office AddressAPO, AE, 09461-5120, USA

Contacts

A1C Maxim Popov

Alyanna Parsons

Full Description

Amendment #2: To clear up the exchange rate concerns. Amendment MFR attached. Amendment #1: To include answers to questions, revised solicitation, and attachments (Please refer to the attachments 1,3,& 4). This is a non-personal service for a Transition Assistance Program (TAP) Data Entry / Front Desk Clerk supporting the Military & Family Readiness Center (M&FRC) on RAF Mildenhall, UK. The contractor will perform the following duties but not limited to receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, directing clients to the appropriate program manager in the M&FRC, scheduling clients for M&FRC appointments and classes, and providing complete and clear information that addresses most routine or procedural issues. The contractor shall provide administrative assistance for the congressionally mandated TAP at the M&FRC, RAF Mildenhall, UK. The contractor will provide basic information on the TAP process to separating service members and their families. The Contractor will refer customers to the TAP program manager for questions beyond the scope of the basic TAP process. The contractor will be responsible for tracking the TAP services of separating service members; as well as updating internal records and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system for service members and their families. The contractor will be provided training on utilizing AFFIRST data management system as it is unique to the M&FRC and can only be accessed with a CAC See Attached Documnets: 1. Combo Solicitation (v2 Revised) - FA558725Q0038 2. Preformance Work Statement (PWS) - RAFM TDES (Current Draft) 3. Amendment #1 MFR for Solicitation (Signed) 4. Questions & Answers - FA558725Q0038 5. Combo Solicitation - FA558725Q0038 6. Amendment #2 - FA558725Q0038