This Solicitation opportunity from New York was posted on April 8, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RALS software system license and support

Closed

2120992State & Local

Submission Closed04/29/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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about 16 hours ago

DEADLINE

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AI Contract Overview

The contract involves providing a license and comprehensive support services for the RALS software system used by SUNY Stony Brook Medicine. The support encompasses addressing significant defects in RALS and its software modules to ensure compliance with documentation, delivering periodic updates, and offering 24/7 telephone support for troubleshooting and user assistance. Additionally, remote system support will facilitate training, diagnostics, and updates, while support for all supplied components includes repair, replacement, or exchange of malfunctioning hardware or software parts. Vendors interested in providing these services must be authorized and certified by the original equipment manufacturer (OEM) and must demonstrate such credentials. Interested vendors are required to contact the designated campus representative within 15 business days of the advertisement. The contract is set for a one-year term with a projected value between $500,000 and $1,500,000, covering all counties within New York State. The solicitation was posted on April 8, 2025, with a response deadline of April 29, 2025. The procurement is not set aside for service-disabled veteran-owned businesses, and Abbott is noted as having been awarded similar contracts within the past five years. The primary point of contact for this procurement is Anna Tedone, the IT Vendor Contracts Manager, accessible via email at [email hidden].

General Info

Agency

State University of New York (SUNY)

NAICS

541511 - Custom Computer Programming Services

Place of Performance

NY, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedApr 8

Solicitation

Response DeadlineApr 29

Deadline has passed

Submission Closed

04/29/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyState University of New York (SUNY)

Contacts1 person available

OfficeN/A

Organization / AgencyState University of New York (SUNY)

Office AddressN/A

Contacts

Anna TedoneIT Vendor Contracts Manager

contact@example.gov

Full Description

SBUH is seeking to enter into a contract for license and support to its RALS software system. Any such agreement will include software support, associated components support (including hardware components, if applicable), third party software products as may be relevant, and device module software.Support must include: Corrections of substantial defects in RALS and/ or Software Module(s) so that RALS and/or Software Module(s) will operate in accordance with Documentation; Periodic updates to RALS and/ or Software Module(s), Telephone support twenty-four (24) hours per day, seven (7) days per week, to assist Hospital in using RALS/Software Module(s) and troubleshooting issues; Remote system support to permit training, diagnostic troubleshooting and delivery of periodic updates. Support of all supplied components, including repair, replacement, or exchange of components thatare not functioning properly.Any vendor that is interested must be authorized and certified to provide RALS licensing and support from the OEM and be able to show documentation of such authorization and certification. Any vendor who believes they can provide this support is to contact thedesignated Campus representative in this advertisement within 15 business days. Service-Disabled Veteran-Owned Set Aside: No Due date:04/29/2025 11:00 AM Contract term: 1 year County(ies): All NYS counties Business entities awarded an identical or substantially similar procurement contract within the past five years: Abbott