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Remote Help Desk and Diagnostic Support

Active

Federal

Response Deadline07/30/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks remote monitoring, troubleshooting, and configuration support for multifunction devices, encompassing remote diagnostics, user assistance, firmware updates, and escalation to field technicians when required. This service is intended to ensure continuous operation and optimal performance of MFDs across the agency’s operations by providing timely, proactive, and reactive technical support without the need for on-site visits in most cases. The opportunity is posted under NAICS code 541512, classified as a subcontract, and is managed by the Naval Supply Systems Command Fleet Logistics Center Norfolk, a Department of Defense entity. The place of performance is specified as Norfolk, Virginia, with a response deadline set for July 30, 2026, at 2:00 PM, and the solicitation was made available on July 29, 2026. All support must be delivered remotely, with the contractor responsible for maintaining system integrity, resolving device issues efficiently, and coordinating with field personnel for hardware interventions when remote solutions are insufficient.

General Info

Remote MFD support including diagnostics, updates, and escalations for DoD in Norfolk, Virginia, with response due July 30, 2026.

Agency

Department Of Defense → Navsup Flt Logistics Ctr NorfolkView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Norfolk, VA, 23511, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 29

subcontract

Response DeadlineJul 30

Submission deadline

Response Deadline

07/30/2026, 02:00:00 PM UTCin about 11 hours

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Organization & Contact Information

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AgencyDepartment Of Defense → Navsup Flt Logistics Ctr Norfolk

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Navsup Flt Logistics Ctr Norfolk

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide remote monitoring, troubleshooting, and configuration support for MFDs, including remote diagnostics, user support, firmware deployment, and escalation to field technicians as needed.

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