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Remote Technical Support Services

Active

Federal

Response Deadline09/08/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Department of State, specifically the US Embassy in Guatemala City, is seeking a subcontractor for Remote Technical Support Services. The primary objective of this contract is to ensure the continuous operational health of servers and storage systems through 24/7 remote monitoring, diagnostics, and troubleshooting. The selected provider will be responsible for the end-to-end process of logging and resolving support tickets to maintain system stability. This opportunity is categorized under NAICS code 541512 and will be performed in Guatemala. Interested parties must submit their responses by the deadline of September 8, 2026. The solicitation was officially posted on August 12, 2026, and is managed through the SAM government workspace.

General Info

US Embassy Guatemala seeks 24/7 remote technical support for servers and storage systems.

Agency

Department Of State → Usembassy Guatemala CityView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

GUATEMALA, GT-GU, 01016, GTM

Set-Aside

NONE

Documents

This scope was carved out of 19GT5026Q0060 .

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Guatemala - Dell extended warranty for RAP Servers

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 12

subcontract

Response DeadlineSep 8

Submission deadline

Response Deadline

09/08/2026, 11:00:00 PM UTCin 26 days

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Organization & Contact Information

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AgencyDepartment Of State → Usembassy Guatemala City

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of State → Usembassy Guatemala City

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 remote monitoring, diagnostics, and troubleshooting for servers and storage systems; log and resolve support tickets.

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