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Remote Tier 2 Help Desk & User Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract involves providing remote Tier 2 help desk and user support for the Bureau of Indian Affairs within the Department of the Interior. The primary objective is to deliver technical assistance to 35 users across four different BIA offices, focusing on the Progeny10 system. Key responsibilities include troubleshooting technical issues, providing data entry support, generating reports, and conducting user training. The contract falls under NAICS code 541512 and was posted on August 14, 2026.

General Info

Remote Tier 2 help desk and Progeny10 support for 35 Bureau of Indian Affairs users.

Agency

Department Of The Interior → Bureau Of Indian Affairs

NAICS

541512 - Computer Systems Design Services

Place of Performance

VA

Set-Aside

NONE

Documents

This scope was carved out of 140A0526P0004.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

D--Progeny10 Software-35 Seat License Maintenance Agreement

AI Contract Breakdown

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Timeline

PostedAug 14

subcontract

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Organization & Contact Information

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AgencyDepartment Of The Interior → Bureau Of Indian Affairs

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of The Interior → Bureau Of Indian Affairs

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide remote technical support to 35 users across four BIA offices, including troubleshooting, data entry support, report generation, and user training on the Progeny10 system.

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