Renewal of MIM Encore software support

The contract pertains to the renewal of support services for MIM Encore software, the primary software used by the Molecular Imaging Branch and Molecular Imaging Clinic at the National Institutes of Health in Bethesda, Maryland, for processing and viewing research patient images from both clinical PET/CT and pre-clinical microPET/CT scanners. The contractor is responsible for providing all labor, materials, and equipment necessary to deliver software upgrades, maintenance, and technical support strictly off-site, in alignment with the manufacturer’s standard commercial maintenance practices. The scope is limited to software services only and excludes any hardware-related repairs or damages arising from misuse, neglect, or acts of God. Software updates require prior government approval before implementation, and any defective software must be replaced at no additional cost to the government. Technical support is to be conducted remotely via telephone for operating system troubleshooting and related issues. The place of performance is Bethesda, Maryland, though all work will be performed remotely by the contractor. The solicitation number is 75N98026Q00686, posted on June 23, 2026, with responses due by July 29, 2026, and it is classified as a presolicitation with no set-aside. The NAICS code is 513210 for Software Publishers, and the contracting office is under the Department of Health and Human Services. Contact for inquiries is John Burton, with email provided. No pricing details, contract value, line items, payment instructions, contracting officer or technical representative information, or formal evaluation factors are included in the presolicitation. There are no specified performance periods, delivery schedules, FOB terms, packaging requirements, or formal inspections or acceptance procedures beyond adherence to the manufacturer’s service standards. No certifications, representations, or regulatory clauses from FAR or DFARS are explicitly referenced, and no attachments or special requirements such as security clearances, key personnel, or conflict of interest conditions are outlined. Offerors are expected to follow standard federal procurement practices, including SAM.gov registration, though no formal clauses or submission formatting instructions are provided in this presolicitation phase.