This Solicitation opportunity from New York was posted on May 14, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Request for Information: Automated, AI-Capable, Multichannel, Multilingual Communications Platform for NYC
Contract Overview
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Public Health Solutions (PHS) is seeking information from technology vendors to develop an advanced communications platform designed to improve coordination of social care referrals within the WholeYouNYC framework and the SCN. The platform aims to automate and enhance communication processes with Medicaid members and network partners by integrating AI capabilities, supporting multiple languages (over 80), and offering communication through various channels such as voice, text, email, and web interfaces or APIs. It will facilitate automated member engagement throughout screening, referral, follow-up, and feedback stages, while providing a trusted, white-labeled interface for both members and partners. The platform is expected to streamline digital communication, reduce costs related to printing and translation, and improve health equity and client satisfaction through effective outreach and data collection. The contract, valued between 5 million and 15 million dollars, is part of a solicitation issued by Public Health Solutions NY, with a response deadline of May 28, 2025. It emphasizes compliance with New York State operational requirements for Medicaid outreach and aims to support PHS in achieving more efficient, accessible, and data-driven communication strategies. The initiative also seeks to generate evidence for sustainability post-pilot, ensuring the platform’s capacity to support ongoing population health improvements and operational mandates across the network of approximately 1,000 navigators serving hundreds of thousands of Medicaid members in New York.
General Info
Place of Performance
NY, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
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