Request for Information (RFI) CCMS

The Department of Homeland Security, through its Departmental Operations Acquisition Division II, is seeking information on a cloud-based call management solution designed to support an unclassified telecommunications conferencing system capable of handling a minimum of 300 simultaneous callers with the ability to scale as demand increases. The solution must integrate seamlessly with existing government-furnished unclassified conferencing equipment to ensure operational continuity and avoid redundant infrastructure. The system is intended for use at a primary performance location in Springfield, Virginia, with administrative oversight based in Washington, D.C. This request is classified as a sources-sought notice under NAICS code 517111, with no set-aside provisions applied, allowing all eligible entities to respond. Proposals are due by July 13, 2026, at 3:00 PM Eastern Time, with inquiries directed to Tiana Chandler or Crystal Lesesne via their provided email contacts.