Request for Quotations - Arabic language classes

The U.S. Embassy in Amman, Jordan has awarded a fixed-price, indefinite-delivery/indefinite-quantity (IDIQ) contract for Arabic language instruction services under solicitation number 19J01026Q0007, with performance taking place exclusively at the American Embassy in Amman. The contract covers up to 10,500 hours of classroom-based language training across a base year and two option years, with an additional 1,750 hours available through a six-month extension, all within a maximum three-year period. Evaluation was conducted on a Lowest Price Technically Acceptable basis, where technical acceptability—including compliance with curriculum standards aligned with the Foreign Service Institute and Defense Language Institute—was the primary threshold, followed by lowest total evaluated price. Instructors must ensure at least 85% of students achieve 90% accuracy in vocabulary-in-context assessments and maintain no more than one customer complaint per month, with progress reports, weekly counseling for at least 10% of students, and adherence to ACTFL, FILR, and MLA standards. Payment is processed electronically to AmmanBilling@state.gov under the Financial Management Office in Amman, with no use of WAWF or IPP systems. The contractor must designate non-federal employee status in all communications, comply with cybersecurity requirements including prohibitions on Bytedance applications and compliance with the Federal Acquisition Supply Chain Security Act, and ensure all personnel handling personally identifiable information complete privacy training. The contract includes mandatory flow-downs of FAR clauses covering small business subcontracting, child labor, whistleblower rights, and federal supply chain restrictions, alongside stringent audit authority granted to the Department of State Office of the Inspector General. The contractor is responsible for providing all instructional materials and ensuring compliance with local Jordanian laws, while the Contracting Officer’s Representative conducts unannounced inspections to verify performance against the Quality Assurance and Surveillance Plan. All pricing in the solicitation is non-binding and for evaluation purposes only, with no official contract value disclosed.