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Requirements-OU18-FY27-101-NEW - SSPO FY27 IAAS Maintenance

Forecast
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Department of Commerce is seeking a certified contractor to provide annual maintenance and support renewal for the National Institute of Standards and Technology Virtual Infrastructure systems. The primary objective is to ensure the continuous operation of mission-critical services through comprehensive hardware and software upkeep. The selected contractor must be vendor-certified and capable of providing 24/7 technical support and monitoring, including a four-hour onsite response time for critical issues. Responsibilities include the installation of operating environment updates, replacement of all necessary parts, and providing full access to online support sites for case creation and software downloads. The contract requires 100 percent coverage of all labor, firmware, software, and hardware replacements needed to maintain system functionality. Performance will take place in Gaithersburg, Maryland, under NAICS code 811210.

General Info

Certified contractor for NIST Virtual Infrastructure annual maintenance and 24/7 technical support.

Agency

Department Of Commerce → AD for Management Resources

NAICS

811210 - Electronic and Precision Equipment Repair and Maintenance

Place of Performance

GAITHERSBURG, MD

Set-Aside

NONE

Documents

0

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Organization & Contact Information

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AgencyDepartment Of Commerce → AD for Management Resources
Contacts1 person available
OfficeN/A
Organization / AgencyDepartment Of Commerce → AD for Management Resources
Office AddressN/A
Contacts
Cleo White
contact@example.gov

Full Description

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ISD is seeking to obtain annual maintenance and support renewal for NIST existing Virtual Infrastructure systems to prevent disruption to NIST mission–critical services. Contractor must be currently certified by the vendor(s) to accept and perform work of each of the identified systems.Contractor shall provide 24 hours a day, 7 days a week technical support and monitoring, onsite response within 4 hours for critical issues, installation of operating environment updates, and installation of all replacement parts to keep the currently NIST owned hardware and software up to date and fully functional. Contractor shall provide continuing access to Online support sites for creation of support cases, software download and product management.Contractor shall provide 100% coverage of all hardware replacement, firmware, software and labor required to keep the specified equipment fully functional.

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