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Resident Technical Support and Help Desk Services

Active

State & Local

Response Deadline11/12/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Resident Technical Support and Help Desk Services supports the Housing Authority of the City of Asheville by providing resident customer support and managing self-service Wi-Fi tools for prime contractors. The scope of work includes delivering technical connectivity support, managing SSID and password portals, and maintaining a functional resident self-service portal. To ensure accessibility, all support materials must be provided in both English and Spanish in accordance with the Agency Language Access Plan. The project is based in Asheville, North Carolina, under NAICS code 518210, with a response deadline of November 12, 2026.

General Info

Technical support and Wi-Fi management for Asheville Housing Authority residents in English and Spanish.

Agency

State of North Carolina → Housing Authority of the City of Asheville

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Asheville, NC, USA

Set-Aside

NONE

Documents

This scope was carved out of P26014.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Resident Bulk Internet and In-Unit Wi-Fi Services for Agency Housing Development

AI Contract Breakdown

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Timeline

PostedOct 22

subcontract

Response DeadlineNov 12

Submission deadline

Response Deadline

11/12/2026, 08:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencyState of North Carolina → Housing Authority of the City of Asheville

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of North Carolina → Housing Authority of the City of Asheville

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs resident customer support and manages self-service Wi-Fi tools for prime contractors on Housing Authority of the City of Asheville projects. Provides technical support for connectivity and manages SSID/password portals. Delivers support materials in English and Spanish per Agency Language Access Plan. Delivers ongoing technical help desk and functional resident self-service portal.

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