District Survey, Workflow, and Case Management Platform

The Pittsburgh Public School District is soliciting proposals for an enterprise, cloud-hosted survey, workflow, and case management platform to support the collection of FERPA-protected student records, confidential employee data, and state and federal reporting. The selected solution must integrate with the District's data warehouse, dashboards, and student information system while maintaining all current functionalities. Key deliverables include the configuration of SSO and directory synchronization, the migration of all historical data and workflows, and the specific rebuilding of HR approval and COVID compensatory services workflows. The contract is envisioned as a five-year term, with a requirement that all data be hosted within the United States and conform to WCAG 2.1 Level AA accessibility standards. The evaluation process follows a three-stage approach: an initial responsiveness review against mandatory requirements, a scoring phase, and live scripted demonstrations for finalists. Scoring is weighted heavily toward functional fit (35 points), security and data integration (20 points), and the five-year total cost of ownership (20 points). Proposers must provide comprehensive pricing in Appendix C, including recurring, usage-based, and one-time fees. Additionally, vendors must submit proof of general and cyber liability insurance, a SOC 2 Type II report or ISO 27001 certification, and mandatory Pennsylvania state clearances for employees accessing District data. Proposals are due by November 23, 2026, with a final vendor selection anticipated by December 8, 2026.