RFI for Virtual Physical Therapy Program

This request for information (RFI) issued by the Defense Health Agency under solicitation number HT001126RFI0247 seeks market input for a virtual physical therapy program designed to deliver musculoskeletal and pelvic floor rehabilitation services to active-duty service members and their families through digital means. The contractor must provide a comprehensive virtual physical therapy platform utilizing advanced sensor technology, artificial intelligence-driven biomechanical feedback, and digital patient engagement tools, all under the clinical oversight of licensed Doctors of Physical Therapy. Services must be delivered exclusively via the Department of Defense Health Agency’s Amwell telehealth platform at the time of award, and the solution must include all necessary hardware, software, data analytics, and program management to achieve clinically meaningful outcomes. Performance will be evaluated based on zero deviation from established quality benchmarks, with 100% inspection required for all deliverables including enrollment reports, therapy plan compliance, device distribution, and end-of-pilot impact assessments. The contractor is required to comply with stringent cybersecurity and data handling protocols aligned with NIST SP 800-171, DoD Information Assurance standards, and HIPAA regulations for protected health information. All systems must safeguard Controlled Unclassified Information and personally identifiable information, with data processing restricted to U.S. or U.S. territories unless specifically authorized. Cyber incidents must be reported to the Defense Cyber Crime Center within 72 hours, and contractors must preserve forensic data for 90 days for government investigation. All personnel involved in cyber-related activities must hold valid DoD 8570.01-M certifications, and cloud services must adhere to FedRAMP Moderate or High baselines. Hardware must be delivered to beneficiaries within seven business days for CONUS locations and fourteen days for OCONUS locations, with primary performance centered at Falls Church, Virginia, though services extend to overseas sites such as Naval Station Bahrain. This RFI does not obligate the government to issue a contract, nor will it compensate respondents for response costs, and responses must be submitted via email as a single capability statement in Word or PDF format by August 6, 2026, to the designated point of contact. Potential NAICS codes include 621999 and 621340, but no set-aside, contract value, or pricing data is applicable at this information-gathering stage.