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This Solicitation opportunity from California was posted on August 31, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Rfp 11906 - Sheriff Phone Services For Incarcerated Persons

Closed
BPM001863State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421
New
Live Answering Services
Solicitation # live-answering-services
The Housing Authority of the City of Los Angeles is seeking a qualified provider for live answering, dispatching, and work order entry services. This solicitation is specifically set aside for small businesses, including certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone small businesses. The primary objective is to secure professional communication support to manage incoming calls and streamline the entry of work orders. Interested parties must submit their responses by the deadline of November 12, 2026. The procurement falls under NAICS code 561421 and is being managed by the primary point of contact, Hadi Otaky. This opportunity is designed to ensure efficient operational flow and responsive service delivery for the agency's housing initiatives.
Housing Authority of the City of Los Angeles

POSTED

35 minutes ago

DEADLINE

in 13 days
NAICS: 561421
New
International
Emergency Call Monitoring and Telephone Answering ServicesThis subcontract involves providing 24/7 emergency call monitoring and telephone answering services for prime contractors working on Broadland and Orwell Housing Association projects. The selected provider will be responsible for operating telephone answering services, monitoring alarm systems for emergency triggers, and implementing call center protocols to effectively triage and route requests. To successfully execute these duties, the contractor must possess the necessary call center infrastructure and ensure seamless integration with alarm monitoring software. The primary deliverable is a consistently monitored emergency call answering service supported by detailed response logs. This opportunity is issued by Broadland Housing Association Limited under NAICS code 561421. Interested parties must submit their responses by the deadline of November 27, 2026.
Broadland Housing Association Limited

POSTED

about 21 hours ago

DEADLINE

in 29 days
NAICS: 561421
New
International
26-011 - Emergency Call Monitoring Services
Solicitation # ocds-h6vhtk-0792d9
Broadland Housing Association Limited and Orwell Housing Association Limited are seeking a supplier for an Emergency Call Monitoring telephone answering service to be performed in East Anglia. This single-stage tender is being conducted under a Competitive Flexible Procedure pursuant to the Procurement Act 2023. The estimated contract value is 224,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029, and a possible two-year extension through March 31, 2031, at the sole discretion of the authorities. Small and medium-sized enterprises are identified as particularly suitable for this opportunity. The award decision will be based on a weighted evaluation consisting of written submission quality at 50 percent, economy price at 30 percent, and interview and presentation quality at 20 percent. Additionally, the authorities will assess exclusion grounds, minimum insurance requirements, and minimum economic and financial standing. Interested parties must submit their responses in English via the designated eSourcing portal by the deadline of November 27, 2026, at 12:00pm, with an enquiry deadline of November 20, 2026. Primary points of contact for the procurement are Barry Ashby for Broadland Housing and Claire Kent for Orwell Housing.
Broadland Housing Association Limited

POSTED

about 21 hours ago

DEADLINE

in 29 days
NAICS: 561421
SLED
Answering Service - After Hours
Solicitation # 27-P-00025
The City of Tampa Water Distribution department is soliciting quotes for an after-hours answering service under solicitation 27-P-00025. The selected provider will be responsible for answering, assigning, dispatching, reporting, and recording all calls 365 days per year, including holidays and weekends, in accordance with City protocols. Key requirements include the ability to support Telecommunications Relay Service or IP-relay in both English and Spanish. The contract includes specific line items for 14,000 standard completed calls and 1,000 emergency or outage-related calls. Bidders must provide an organizational history, at least three professional references, a detailed methodology and approach, an implementation timeline for account setup, and a list of dedicated employees and equipment. To avoid disqualification, applicants must certify their Florida business license and adhere to strict non-discrimination and civil rights compliance standards. The City may award the contract by division, line item, or aggregate total. The awardee is required to perform at least 51 percent of the work with its own forces and must provide daily call records, preferably in XML format. Failure to submit these reports may result in a 25 dollar per day penalty, and five such deductions within one month may trigger termination proceedings. Payment is processed approximately every 30 days following the receipt of correct invoices and is subject to the Florida Prompt Payment Act. All quotes must be submitted electronically via the OpenGov portal by the October 30, 2026, deadline.
Water Distribution

POSTED

9 days ago

DEADLINE

in 1 day
NAICS: 561421
SLED
HWRP 24-Hour Odor Complaint Call Answering Services
Solicitation # 221532
The City of Los Angeles is seeking a contractor to provide 24-hour call answering services for the El Segundo Odor Complaint Hotline under solicitation number 221532. This service is a requirement of the AQMD Odor Abatement Order and necessitates a live operator available 24/7 to handle resident calls. Key technical requirements include priority ringing, auto call forwarding, and message dispatching. The selected contractor will be responsible for answering complaints, contacting the SCAQMD, referring issues to the HWRP, and providing necessary notifications to LASAN and El Segundo staff. Interested vendors must submit their responses by December 2, 2026, at 6:00 PM. All inquiries regarding the bid should be directed to Kris Flaig.
City of Los Angeles

POSTED

9 days ago

DEADLINE

in about 1 month
NAICS: 561421
SLED
VT (Vertical Transportation) Emergency Phone Service
Solicitation # RP 0193-26
Sound Transit is seeking proposals under solicitation RP 0193-26 for a comprehensive emergency elevator phone solution. The selected contractor will be responsible for the supply and maintenance of code-compliant, cellular-connected emergency phones, as well as the provision of continuous 24/7/365 monitoring and dispatch services. The contract is designed for an initial five-year term, with the option for Sound Transit to extend the agreement for up to five additional one-year terms at its sole discretion. Interested firms must submit their proposals by November 16, 2026, at 3:00 PM PT. While no pre-proposal meeting is scheduled, firms may submit inquiries through the formal Requests for Information process.
Sound Transit

POSTED

13 days ago

DEADLINE

in 18 days
NAICS: 561421
International
External Reporting Line
Solicitation # LFB133
The London Fire Commissioner is seeking an independent third-party provider to establish an external reporting line under solicitation LFB133. This service will provide staff with a secure, additional route to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues its standard operations, this external line is specifically designated for allegations involving PSU staff, Directors, and Senior Leadership team members. It will also be utilized in instances involving perceived conflicts of interest, cases of extreme sensitivity or complexity involving multiple parties, or when the PSU lacks the capacity to handle a report. The contract is estimated for a three-year term running from January 4, 2027, to January 3, 2030, and includes the provision of telephone-answering services. The procurement process requires submissions by November 12, 2026, with award decisions based on a weighting of 70 percent for technical merit and 30 percent for commercial value. Additionally, the presumptive winning bidder will be required to complete a cyber security questionnaire.
London Fire Commissioner

POSTED

14 days ago

DEADLINE

in 14 days
NAICS: 561421
SLED
Live Answering Services
Solicitation # HA-2026-113
The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for live answering, dispatching, and work order entry services under solicitation HA-2026-113. The selected vendor will provide 24/7 call handling, immediate dispatch of after-hours emergency calls, and technical integration into HACLA's business system via unique operator email addresses and a secure SMS service. Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. The contract is structured with a one-year base period and four subsequent one-year options, for a maximum term of five years. HACLA intends to award multiple contracts based on best value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be submitted via mail or hand delivery, as electronic submissions are not accepted. Required documentation includes a detailed price form, a list of subcontractors, a workforce profile, and an emergency contingency plan. Awardees must maintain comprehensive insurance coverage of $1,000,000 for workers compensation, commercial general liability, automobile liability, and cybersecurity. The contract mandates strict adherence to confidentiality and data protection for personally identifiable information, as well as compliance with Section 3 of the Housing and Urban Development Act of 1968 and various federal labor and safety standards.
City of Los Angeles

POSTED

16 days ago

DEADLINE

in 14 days
NAICS: 561421
International
CA18282 - Provision of 111-2 Service
Solicitation # 9b02a656-c157-410b-ae85-747eea963799
Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.
Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

30 days ago

DEADLINE

in 4 days
NAICS: 561421
Federal
Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

POSTED

2 months ago

DEADLINE

N/A
NAICS: 561421
Federal
Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.
Ofc Of Acquisition And Grants Management

POSTED

3 months ago

DEADLINE

N/A
NAICS: 561421
Federal
FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.
Federal Acquisition Service

POSTED

3 months ago

DEADLINE

N/A

General Info

Agency

California → San Diego County

NAICS

561421 - Telephone Answering Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

7

RFP 11906 Addendum 01 Site Visits Instructions

PDF, High priority: read this firstamendment
High

RFP 11906 Addendum 03 Q&A for Sheriff's Dept Phone Services

PDF, High priority: read this firstamendment
High

RFP 11906 San Diego Sheriff's Dept Phone Services for Incarcerated Persons

PDF, High priority: read this firstrfp
High

RFP 11906 Sheriff's Department Phone Services Addendum 02

PDF, High priority: read this firstamendment
High

San Diego County Incarcerated Person Communication Services Agreement Draft

DOCX, High priority: read this firstcontract-document
High

2940153___NOI___11906-NOI.txt

TXT

2940153___S69989___fw9.pdf

PDF

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → San Diego County
ContactsNo contacts available
OfficeN/A
Organization / AgencyCalifornia → San Diego County
Office AddressN/A
ContactsNo contact information available

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Same awarding agency

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SLED
License Agreement with Judicial Council of California for the San Diego Sheriff’s Office Detentions Communications System - South Bay Regional Center

POSTED

1 day ago

DEADLINE

N/A
View Details
New
SLED
Adoption of Resolution of Intention to Sell Surplus Real Property - 11.71 acres on Cottonwood Ave., Santee - County Parcel Number 2013-0091-A and Authorization

POSTED

1 day ago

DEADLINE

N/A
View Details
New
SLED
Surplus Declaration and Authorization to Issue Notice of Availability – Approx. 12 acres at 9200 Magnolia Ave., Santee – County Parcel Number 2023-0036 C – D

POSTED

1 day ago

DEADLINE

N/A
View Details
New
SLED
Resolution to Summarily Vacate a Portion of an Irrevocable Offer of Dedication for Public Highway in the Alpine Community Plan Area

POSTED

1 day ago

DEADLINE

N/A
View Details
New
SLED
McCLELLAN-PALOMAR AIRPORT: SOLAR LIGHTING INSTALLATION ON PALOMAR AIRPORT ROAD FOR CLOSED LANDFILL S UNIT 1 (DISTRICT: 3)

POSTED

1 day ago

DEADLINE

N/A
View Details
NAICS: 236220
New
SLED
Authorization to Advertise and Award of a Construction Manager at Risk Contract for Major Systems Renovation of the San Diego Central JailThe County of San Diego General Services is seeking a Construction Manager at Risk for the major systems renovation of the San Diego Central Jail located at 1173 Front Street, San Diego, California. The project focuses on modernizing critical infrastructure, including the replacement and upgrade of mechanical, electrical, and plumbing systems, as well as heating, ventilation, and air conditioning throughout the facility. The scope of work encompasses tenant improvements to housing units, administrative areas, kitchen, and laundry facilities, along with the modernization of dormitory rooms and office spaces. Additionally, the project includes the installation of new fire alarms, communications systems for radio, data, and phone, and integrated electronic security and control systems. This renovation is designed to improve existing facilities without expanding the overall footprint or capacity of the jail. Due to the nature of the work involving interior alterations and the replacement of utility systems, the project is categorically exempt from the California Environmental Quality Act under Sections 15301 and 15302. Project management is led by Marcus Lubich, and the initiative follows a Board of Supervisors approval granted on February 25, 2025, with formal documentation processed on September 11, 2026.
Commercial and Institutional Building Construction

POSTED

1 day ago

DEADLINE

N/A
View Details
NAICS: 424210
New
SLED
Hygiene Consumables SupplierThe Hygiene Consumables Supplier subcontract is issued by San Diego County to provide essential hygiene and laundry materials for prime contractors working on county hygiene service projects. The scope of work involves the recurring delivery of personal hygiene items, including soap, towels, and washcloths, as well as the regular shipment of comprehensive hygiene kits and laundry supplies. This opportunity is categorized under NAICS code 424210 and is to be performed within the city of San Diego. The solicitation was posted on October 27, 2026, with a response deadline set for November 26, 2026.
Drugs and Druggists' Sundries Merchant Wholesalers

POSTED

2 days ago

DEADLINE

in 27 days
View Details
NAICS: 811412
New
SLED
HVAC & Appliance MaintenanceThis subcontract for HVAC and Appliance Maintenance involves providing preventative maintenance and repair services for climate control and laundry systems on San Diego County hygiene service projects. The scope of work includes servicing air conditioning units with heat pumps, repairing LG 24 inch all-in-one washer and dryer combinations, and maintaining electronic shower timers to ensure all heating, cooling, and laundry equipment remains fully operational. Qualified providers must hold a valid HVAC Certification and an Appliance Repair License to perform these services. The project is located in San Diego, California, with a response deadline set for November 26, 2026.
Appliance Repair and Maintenance

POSTED

2 days ago

DEADLINE

in 27 days
View Details
NAICS: 238220
New
SLED
Plumbing & Greywater System SupportThe Plumbing and Greywater System Support subcontract involves providing specialized connection and maintenance services for water and waste systems on County of San Diego hygiene service projects. The selected provider will be responsible for establishing greywater drainage, maintaining 300-gallon freshwater tanks and pumps, and ensuring that laundry machines and ADA shower stalls operate without leaks to deliver a fully functional system. This opportunity is open to Licensed Plumbing Contractors under NAICS code 238220, with performance taking place in San Diego. The solicitation was posted on October 27, 2026, and requires a response by November 26, 2026.
Plumbing, Heating, and Air-Conditioning Contractors

POSTED

2 days ago

DEADLINE

in 27 days
View Details
NAICS: 561720
New
SLED
Mobile Hygiene Facility Maintenance & SanitizationThe Mobile Hygiene Facility Maintenance and Sanitization subcontract involves providing recurring cleaning and sanitization services for shower stalls and laundry areas on County of San Diego hygiene service projects. The selected provider will be responsible for sanitizing every shower stall between uses, maintaining laundry room facilities, and managing waste disposal from 900-gallon poly waste tanks using industrial cleaning agents. All work must be performed in strict compliance with local health department sanitation standards to ensure the delivery of a fully operational and sanitized hygiene facility. This opportunity is categorized under NAICS code 561720 and is based in San Diego, California. Interested parties must submit their responses by the deadline of November 26, 2026. The contract is structured as a subcontract for prime contractors working with the San Diego County agency.
Janitorial Services

POSTED

2 days ago

DEADLINE

in 27 days
View Details
NAICS: 484220
New
SLED
Specialized Heavy Hauling & TransportThis subcontract for Specialized Heavy Hauling and Transport involves the pickup and delivery of a 40-foot 5th wheel camper used for hygiene service projects within San Diego County. The selected provider is responsible for hitching and towing a 40 by 6.6 foot trailer, which includes critical pre-travel preparations such as emptying tanks and disconnecting all water, propane, and electrical lines according to specific travel guidelines. To qualify, the contractor must provide a heavy-duty truck equipped with a 5th wheel hitch and maintain a Commercial Driver's License if weight thresholds are exceeded. This opportunity is categorized under NAICS code 484220 and is managed through the San Diego County procurement system, with a response deadline set for November 26, 2026.
Specialized Freight (except Used Goods) Trucking, Local

POSTED

2 days ago

DEADLINE

in 27 days
View Details
New
SLED
RFI - HOMELESS HYGIENE SERVICES
Solicitation # 13383
The County of San Diego, through its Department of Purchasing and Contracting and the Office of Homeless Solutions, has issued Request for Information RFI 13383 to identify organizations capable of operating and maintaining a shower and laundry trailer to provide hygiene services for individuals experiencing homelessness. This action is strictly for information gathering and is not a procurement action, solicitation, or promise of a future contract. The County is seeking organizations with existing resources and funding to manage the trailer, which is a 40-foot long, 6-foot 6-inch wide 5th wheel camper featuring one ADA-compliant shower stall and requiring access to a greywater drainage system. Interested parties must submit a completed questionnaire via the BuyNet system by November 25, 2026, at 5:00 PM San Diego Time. Responses should detail operational plans, including potential locations accessible to the homeless population, staffing, cleaning and sanitization protocols, and a sustainable funding plan to cover insurance, DMV registration, and ongoing maintenance. The successful organization will be responsible for picking up the trailer from the County Operations Center. Any proprietary information submitted must be designated as confidential and accompanied by a signed Non-Disclosure Indemnification Agreement, as all responses are otherwise subject to the California Public Records Act.

POSTED

2 days ago

DEADLINE

in 27 days
View Details

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