RFP-171-260000002486-3 | STATEWIDE TRAVEL ADMINISTRATOR SERVICES

The State of Michigan, through the Department of Technology, Management, and Budget (DTMB), is seeking a professional travel agency to provide statewide travel administrator services for employees on official business. The selected contractor will provide an Internet Reservation System and professional agent support for domestic air, hotel, car, and rail reservations. The contract is structured with a firm pricing period of three years and five subsequent one-year options, with an anticipated start date of October 23, 2026. Awarding is based on best value, requiring bidders to meet a minimum technical threshold of 80 points. Evaluation factors include total cost of ownership, economic impact to the state, prior performance with the state, and qualified disabled veteran business status. The contractor must adhere to strict service level agreements, including 99 percent system availability, a 98 percent error-free transaction rate, and a requirement that 98 percent of complaints be resolved within 72 hours. Security requirements are rigorous, mandating that all data be stored and supported within the continental United States in Tier 3 compliant data centers, with adherence to FISMA and NIST 800-53 standards. Key personnel requirements include the appointment of at least three individuals responsible for day-to-day operations. Payment will be made via EFT, and the contractor must provide monthly reconciliations of transaction fees and commissions by the 25th of each month. Proposals are due by September 9, 2026, and must be submitted in a modifiable format via the SIGMA VSS system.