RFP 23NS0710 CAC Equipment Processing Center (EPC)

The California Public Utilities Commission (CPUC) is soliciting proposals under RFP 23NS0710 to establish an Equipment Processing Center (EPC) to support California Connect (CAC) program devices. The selected contractor will manage two primary work packages: Contact Center Operations, providing customer support and performance tracking, and Warehouse and Inventory Management, overseeing the storage, shipping, and tracking of devices. The scope specifically excludes ERP platform management, which is handled under a separate contract. The contract is based on fixed monthly rates with a base contract ceiling of 9.6 million dollars, and a total potential value of up to 25 million dollars including three optional one-year extensions and a 400,000 dollar allowance for unanticipated tasks. Operational requirements include maintaining a physical call center facility within California and a secure warehouse with approximately 2,250 square feet of RMA and testing area, as well as a dock-high receiving area. The contractor must adhere to strict cybersecurity standards, including NIST 800-53 controls and 256-bit AES encryption. Key personnel must be fully dedicated to the contract and subject to CPUC approval. Financial administration requires detailed invoicing through the eVAQ portal, with payments tied to the Cost Workbook and Deliverables and Milestones Table. The CPUC serves as the sole judge of work acceptability, utilizing Deliverable Expectation Documents (DED) and Deliverable Acceptance Documents (DAD) for formal approval. Compliance with California DVBE and Small Business reporting is mandatory.