RFP 23NS0710 CAC Equipment Processing Center (EPC)

RFP 23NS0710 is a solicitation issued by the California Public Utilities Commission (CPUC) to secure equipment processing services for the California Connect (CAC) program. The scope of work encompasses two primary operational areas: Contact Center management and Warehouse and Inventory Management. The selected contractor will be responsible for call center operations, inventory control, system integration support, and comprehensive logistics, including receiving, testing, cleaning, kitting, repackaging, and restocking equipment. The contract is structured around fixed monthly rates and includes a base term with up to three optional 12-month extensions. All contact center operations must be conducted from a centralized, physical facility located within California, and the contractor must adhere to strict security, accessibility, and quality standards, including compliance with ADA and Section 508 requirements. Proposals must be submitted via the Cal eProcure portal, with a final response deadline of November 2, 2026. Interested vendors are encouraged to provide pre-solicitation feedback using the provided template by March 30, 2026. Bidders are required to complete a detailed Cost Workbook (Exhibit D) using specific formatting instructions, entering values only in designated green cells. The contract utilizes a rigorous deliverable management process involving Deliverable Expectation Documents (DED) and Deliverable Acceptance Documents (DAD) to ensure all project management, reporting, and operational tasks meet CPUC quality standards. Additionally, the contractor must manage all packaging, labeling, and bar-coding requirements, ensuring full traceability of assets through their Warehouse Management System.