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CAC Program Equipment Support Contact Center

Active

State & Local

Response Deadline11/02/2026, 01:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The CAC Program Equipment Support Contact Center subcontract involves providing comprehensive inbound and outbound customer support for prime contractors under the CPUC California Connect program. The scope of work includes managing application status inquiries, conducting needs assessments, performing device troubleshooting, and handling RMA support. Additionally, the provider must offer TTY and Video Call accessibility support and utilize ERP platforms and cloud-based fax solutions to document all interactions. This engagement requires the delivery of managed call queues and detailed performance metric reports to the California Public Utilities Commission. The solicitation was posted on March 6, 2026, with a response deadline of November 2, 2026. The contract falls under NAICS code 561422 and is managed through the Cal eProcure system.

General Info

Customer support subcontract for CPUC California Connect program providing device and application assistance.

Agency

California → Public Utilities CommissionView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 23NS0710.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP 23NS0710 CAC Equipment Processing Center (EPC)

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Timeline

PostedMar 6

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2026, 01:00:00 AM UTCin about 2 months

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Organization & Contact Information

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AgencyCalifornia → Public Utilities Commission

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → Public Utilities Commission

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs inbound and outbound customer support for prime contractors on CPUC California Connect (CAC) program projects. Manages application status inquiries, needs assessments, device troubleshooting, and RMA support. Provides TTY and Video Call accessibility support. Uses ERP platforms and cloud-based fax solutions to log interactions. Delivers managed call queues and performance metric reports.

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