RFP 25-29 Student Financial Collection Services

The Houston Community College System (HCC) is currently inviting proposals from experienced firms to provide Student Financial Collection Services, with the primary goal of managing the collection of overdue student accounts in compliance with applicable state and federal legislation. HCC, a substantial educational entity in Houston, operates across 19 campuses and caters to over 85,000 students through a variety of educational programs. The contracting firm will be responsible for a wide range of services, including obtaining due amounts from installment payment plans, tuition fees, and non-sufficient funds (NSF) checks. Additionally, the contractor must adhere to the Fair Debt Collection Practices Act and other relevant laws, and also acknowledge accounts received within a seven-day timeframe. The contractor is obligated to submit monthly reports detailing the status and performance of the collection efforts, ensure the protection of personal and financial information under FERPA, manage separate escrow accounts for collected funds with monthly remittance to HCC, and quickly address any inquiries or complaints from HCC regarding collections. The intended term for this contract is three years with options for two one-year renewals, and HCC holds the discretion to extend the agreement on a month-to-month basis for up to three additional months following the initial term. These services will be predominantly carried out at locations associated with HCC in Houston, Texas. The project’s estimated value ranges from $500,000 to $2,000,000, providing a significant professional opportunity for participating firms.