RFP-26-27-027 Enterprise Technology Management Solution

The City of Danville, Virginia, is soliciting proposals for an Enterprise Technology Management (ETM) solution under RFP-26-27-027. The objective is to implement an integrated platform that manages the full technology lifecycle, including IT Service Management (Service Desk), Technology Asset and Portfolio Management (ITAM), and Technology Intake and Project Governance. The selected vendor will be responsible for implementation, configuration, data migration, integration, and providing ongoing training and support. All software and web-based applications must comply with Revised Section 508 Standards and WCAG 2.1 Level AA success criteria, with a required Voluntary Product Accessibility Template (VPAT/ACR) and Accessibility Roadmap provided prior to final acceptance. Proposals must be submitted by December 2, 2026, at 4:00 PM via the eVA portal or as a sealed paper submission to the City of Danville Purchasing Department. Required proposal components include a company history, statement of qualifications, project approach, schedule, budget proposal, and a letter of willingness to be interviewed. The City will use a selection committee to short-list the best qualified firms, potentially conducting interviews before awarding the contract in the best interest of the City. The contract includes a 24-month defect remedy period and requires compliance with the State and Local Government Conflict of Interests Act and drug-free workplace standards. Work changes are limited to the greater of 25% of the total contract price or $50,000.00.