Case Management System

The South Dakota Department of Human Services, Developmental Disability Services, has issued Request for Information 26RFI21526 to gather information on integrated case management and service coordination systems. The objective is to replace legacy paper systems with a state-hosted, comprehensive solution to support a state-run Intermediate Care Facility and two 1915(c) Medicaid Waivers. The desired system must integrate client intake, eligibility, profile management, and service planning, specifically supporting Individual Support Plans and Person-Centered Plans. Key technical requirements include electronic medication administration records, e-prescribing, an interface with MMIS for billing and claims automation, and a centralized incident reporting portal for federal reporting. The system must adhere to strict regulatory and security standards, including CMS and CFR requirements, HIPAA/HITECH encryption for data at rest and in transit, and WCAG accessibility standards. Security features must include multi-factor authentication, single sign-on, and role-based access controls. As this is an RFI for planning purposes, it does not constitute a solicitation for bid. Interested vendors must submit their responses in PDF or Word format to Lesley Farmen by 11:59 pm CST on January 7, 2027, using the specific subject line Case Management 26RFI21526 Submission.