This Solicitation opportunity from Georgia was posted on September 18, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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RFP - Guaranteed Ride Home (GRH) Call Center Services

Closed

PE-29016-NONST-2026-000000044State & Local

Submission Closed10/02/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 485310

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Southern University at Baton Rouge

POSTED

8 days ago

DEADLINE

in 8 days

AI Contract Overview

The Atlanta Regional Commission (ARC) is seeking proposals from experienced call centers to provide comprehensive call services for the Georgia Commute Option’s Guaranteed Ride Home (GRH) Program, aimed at promoting clean and reliable transportation options within the metro Atlanta region. The selected vendor will be responsible for managing ride requests through a dedicated project inbox, scheduling emergency rides via ARC’s Uber Central account, and conducting outbound calls to verify trip details and confirm participant eligibility. Additionally, the vendor will handle inbound calls related to ride adjustments or cancellations, ensuring smooth and responsive service for program participants. The contract, funded through federal CMAQ and state sources, is set for the 2026 calendar year with an option for a one-year extension, and the project emphasizes strict compliance with documentation and reporting requirements. The procurement process was initiated with a posted date of September 18, 2025, and a response deadline of October 2, 2025. The contract size ranges from $500,000 to $1,500,000, reflecting the scope of services needed to support the program’s goals of reducing congestion and improving air quality by encouraging alternative transportation. The project aims to enhance the efficiency and accessibility of emergency ride services for commuters using modes such as transit, biking, or carpooling, thereby fostering sustainable transportation habits across the region. Proposals are expected to include detailed technical approaches, experience, budget plans, and a Disadvantaged Business Enterprise (DBE) utilization plan, with work scheduled to begin in early 2026. The contract award is contingent upon funding availability, with the primary contact for the solicitation being Sabrina Green.

General Info

Agency

Georgia → Atlanta Regional Commission

NAICS

485310 - Taxi and Ridesharing Services

Place of Performance

GA, USA

Set-Aside

NONE

Documents

RFP for Guaranteed Ride Home Call Center Services - Atlanta Regional Commission 2026

33 pages · rfp

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

1 update

PhaseClosed

PostedSep 18

Solicitation

Notice updatedSep 18

Solicitation number changed from 29016 ATLANTA PE-29016-NONST-2026-000000044 to PE-29016-NONST-2026-000000044.

Response DeadlineOct 2

Deadline has passed

Submission Closed

10/02/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyGeorgia → Atlanta Regional Commission

Contacts1 person available

OfficeN/A

Organization / AgencyGeorgia → Atlanta Regional Commission

Office AddressN/A

Contacts

Sabrina Green

contact@example.gov

+1 (555) 000-0000

Full Description

The Atlanta Regional Commission (ARC) Mobility Services Department is seeking proposals from experienced and qualified call centers to provide extended call services for Georgia Commute Option¿s Guaranteed Ride Home (GRH) Program. This program supports and encourages the use of clean commute options throughout the metro Atlanta region by offering an emergency ride home for commuters using alternative commute modes who are unexpectedly unable to use their normal commute method due to qualifying circumstances. The services provided by the selected vendor will include, but are not necessarily limited to: maintaining a project inbox for GRH ride requests, scheduling rides through ARC¿s Uber Central account, and conducting outbound calls to participants to verify trip details and ensure eligibility. In addition, the selected vendor will also field inbound calls for GRH ride adjustments or cancellations. **GO TO https://atlantaregional.org/procurement/guaranteed-ride-home-grh-call-center-services/ FOR ADDITIONAL INFORMATION**