RFP J28018-Mediation and Related Dispute Resolution Services

The Department of Judiciary for the State of Hawaii is soliciting proposals for Mediation and Related Dispute Resolution Services to provide Hawaii residents and court users with neutral alternative dispute resolution processes. The goal is to offer early, party-driven, and efficient solutions that resolve disputes without litigation. This fixed-price contract has an initial term of two years, with a possible two-year extension based on performance and available funding. The project is statewide and requires the contractor to maintain a quality assurance plan, adhere to ADA facility requirements, and ensure compliance with Title VI for individuals with limited English proficiency. The evaluation process is conducted in three phases, beginning with a pass/fail administrative review of the application checklist and certifications. The second phase uses a 100-point scoring system, with 55 points allocated to service delivery—evaluating the work plan, management approach, and timeliness—and 10 points allocated to financial reasonableness and accounting integrity. Contractors are required to implement a rigorous data collection process for intake, personnel, and cost data, as timely and accurate reporting is a material term of the contract. Proposals must be submitted electronically via the HIePRO system by December 8, 2026, and must include specific identification forms and budget documents.