Rfp No. 26-014 Patient Financial Services- Early Out Self-Pay

Intent: Bartlett Regional Hospital (BRH) an enterprise organization within the City and Borough of Juneau (City or CBJ) seeks proposals from qualified firms to provide Early-Out, Self-Pay patient accounts collection services to include statement processing and after insurance billing and collection efforts. It is the intent of BRH to enter into a contract with the successful Proposer to provide these services on behalf of BRH. Pre-Proposal Meeting : A non-mandatory pre-proposal meeting will be held Thursday, April 24, 2025 at 10:00 a.m. via teleconference. To attend, call +1 (555) 000-0000 Participation ID Code 748914. Vendors interested in submitting proposals should email CBJ Purchasing at contact@example.gov a minimum of twenty-four (24) hours prior to the scheduled meeting to provide notice of participation and submit any questions. Contact, Questions & Addenda : CBJ Purchasing Division of Finance is the sole point of contact for all matters pertaining to this solicitation. No oral interpretations will be made. Submit any interpretation requests in writing, noting issuing buyer, solicitation number and title, via email to contact@example.gov or the “Ask Questions” link available on Public Purchase CBJ’s eProcurement platform. Requests must be received a minimum of seven (7) business days prior to the solicitation deadline. Any changes to CBJ issued documents will be in the form of an addendum to the solicitation and will be issued as promptly as possible to all plan holders. All such addenda will become part of the solicitation. Submission Instructions : Timely responses are accepted via Electronic Submission at Public Purchase CBJ’s eProcurement Provider. Late responses will not be accepted. To respond complete the free, easy, and quick online registration. Tips: Registration is a two-step process; Use the ‘Help’ Menu Tab Public Purchase , Register early - Registration may take up to 24-hours to complete. Consultants who successfully register may submit a response by doing the following: Completeonline acknowledgements* of the Terms & Conditions (ATTACHMENT A), Insurance Requirements (ATTACHMENT B) and the City and Borough of Juneau, Bartlett Regional Hospital Standard Contract and HIPPA Business Associate Agreement Sample (ATTACHMENT C). Consultants are provided the opportunity to acknowledge, acknowledge with exceptions, or not accept the required documents. Load their PDF RFP Response as specified. About Juneau : Located in the panhandle of Southeastern Alaska, on the traditional land of the Tlingit people, the City and Borough of Juneau (CBJ or City) consists of 3,250 square miles and is only accessible by air or sea. Juneau is Alaska’s capital and has a population of approximately 31,000 people. The Juneau area is a temperate rainforest and receives around 92 inches of annual precipitation. For more information on Juneau, visit CBJ’s Website Program Objectives : The purpose of this request is to increase cash collections, reduce days in accounts receivable and improve the patient billing experience. To accomplish these goals, BRH will contract with an experienced firm to act as BRH’s agent while processing accounts receivable for early-out and self-pay accounts. Currently BRH administers an estimated 9300 accounts receivable owing approximately $14.3 million dollars due from self-pay and early-out accounts. The awarded vendor will be assigned accounts when there is a balance owing at discharge and will collect balances as outlined in the scope of work. SEE THE ATTACHED PDF DOCUMENTS FOR COMPLETE INFORMATION AND DETAILS.