This Government Contract opportunity from Massachusetts was posted on August 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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SaaS Customer Support Platform Implementation

Closed

State & Local

Submission Closed08/25/2026, 04:59:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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P-60214 Public Records Act System Replacement (RFI)

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Information Technology Department

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DEADLINE

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British Columbia Hydro and Power Authority

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Community Investments Office

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Bwc300300 Infrastructure And Operations Wgbl, Bwc-bur Of Workers' Compensation

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Truro & Penwith Academy Trust

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FedRAMP Cloud Infrastructure & Managed HostingThe FedRAMP Cloud Infrastructure and Managed Hosting subcontract supports prime contractors on Department of State APS projects by providing and managing secure cloud environments. Utilizing AWS GovCloud or Azure Government platforms, the contract ensures a highly available hosting environment with a guaranteed 99.9% monthly system availability. To maintain strict security standards, the provider implements encryption and role-based access controls in accordance with 12 FAM 600. This effort falls under NAICS code 518210 and is managed through Acquisitions - Aqm Momentum for the Department of State, with a response deadline set for November 20, 2026.

Acquisitions - Aqm Momentum

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Wellness Scheduling Software (SaaS)This subcontract, issued by the Department of the Interior under the Ibc Acq Svcs Directorate, involves the provision of a Software as a Service platform for wellness scheduling. The selected provider will supply and maintain an automated online appointment system designed for prime contractors managing multidisciplinary physical wellness support projects. Key deliverables include a functional booking portal featuring a digital interface for employee scheduling, calendar synchronization, and comprehensive user account management. Due to the nature of health-related scheduling, the platform must maintain strict HIPAA compliance to ensure the security and privacy of sensitive data. The project falls under NAICS code 518210 and was posted on October 27, 2026, with a response deadline of October 29, 2026.

Ibc Acq Svcs Directorate (00004)

POSTED

DEADLINE

Aberdeen Test Center - Data Collection Support Services (DCSS)

Solicitation # W91CRB-26-0000_043711

The U.S. Army Contracting Command, Aberdeen Proving Ground, is conducting market research via a Sources Sought and Request for Information notice to identify qualified providers for Data Collection Support Services (DCSS) at the Aberdeen Test Center. The anticipated requirement is for a single-award IDIQ contract with a five-year ordering period, utilizing firm-fixed-price or cost-plus-fixed-fee CLINs. The primary objective is to secure comprehensive data collection, technical writing, and administrative support across various directorates, including Automotive, Live Fire, Plans and Operations, and Virtual Test and Advanced Electronics and Warfighter. Key tasks involve data compilation, form development, test monitoring, editorial review of electronic and communication systems, computer operations, and range scheduling. Performance will occur primarily at Aberdeen Proving Ground, Maryland, with potential requirements at remote CONUS and OCONUS sites. The prime contractor must maintain a valid Secret Facility Security Clearance, and personnel must be U.S. citizens capable of obtaining Secret clearances. The contract includes a 45-day phase-in and phase-out period, with invoicing handled through the Wide Area Workflow system. Quality assurance will be managed via a Quality Assurance Surveillance Plan, requiring quarterly meetings and human validation of any AI-generated content. Interested respondents under NAICS 518210 must submit their capabilities and business size information by October 29, 2026, to help the government determine if the procurement will be a small business set-aside.

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Secure Electronic Application Review PlatformThis subcontract involves the provision and maintenance of a secure electronic application platform for prime contractors working on fellowship projects for the U.S. Department of State, Bureau of Human Resources. The primary objective is to deliver a fully functional, cloud-based review portal equipped with encryption and strict access controls, allowing panel members to score and evaluate applications while remaining compliant with federal data security standards. The project falls under NAICS code 518210 and was posted on October 27, 2026, with a response deadline of November 23, 2026. The contract ensures that the Bureau of Human Resources has a secure environment for managing sensitive application data throughout the review process.

Bureau Of Human Resources

POSTED

1 day ago

DEADLINE

in 26 days

AI Contract Overview

The contract seeks the deployment and configuration of a cloud-based ticketing system designed to manage approximately 7,200 annual public inquiries, requiring seamless integration with existing enterprise tools including Avaya communication platforms, the Microsoft Suite, and the OIG website. The solution must support scalable, secure, and efficient handling of customer service requests across multiple channels, ensuring reliable data flow and user experience consistency. The system will be implemented to enhance operational responsiveness and streamline the processing of inquiries for the Massachusetts Office of the Inspector General. The work is classified as a subcontract under NAICS code 518210, with performance based in Boston, Massachusetts, and a response deadline of August 25, 2026. All proposals must demonstrate technical capability to deliver a fully functional, integrated platform that meets the agency’s requirements for uptime, data security, and user support. The system will need to be configurable, maintainable, and capable of adapting to evolving inquiry patterns without requiring significant re-architecture. No specific set-aside criteria are indicated, and the procurement is open to qualified subcontractors able to meet the technical and operational demands specified.

General Info

Deploy cloud-based ticketing system integrated with Avaya, Microsoft, and OIG website for 7,200 annual inquiries in Boston by August 25, 2026.

Agency

Massachusetts → MAOIG - Office of the Inspector General

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1059-MAOIG-MAOIG-132087.

The full solicitation package (30 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ITS60 RFQ for Saas Customer Support System

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 4

subcontract

Response DeadlineAug 25

Deadline has passed

Submission Closed

08/25/2026, 04:59:00 AM UTC

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Organization & Contact Information

AgencyMassachusetts → MAOIG - Office of the Inspector General

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → MAOIG - Office of the Inspector General

Office AddressN/A

ContactsNo contact information available

Full Description

Deployment and configuration of a cloud-based ticketing system to manage ~7,200 annual public inquiries with integration into Avaya, Microsoft Suite, and OIG website.