Sales Force Platform Licenses for CSC

The contract involves providing licenses for the Sales Force Platform to support the customer support service center operated by the Centers for Disease Control and Prevention. The current contract was established in November 2021, succeeding a previous agreement from 2019. Jeannette May serves as the Contracting Officer Representative (COR) and requires a new contract to be issued annually to maintain service continuity. Fiscal Year 2024 funding covers the licenses from November 15, 2023, through November 14, 2024, and the current vendor supplying these licenses is Carahsoft. This contract functions as a critical component for ensuring the ongoing operational support of the customer service center through the Sales Force Platform, facilitating efficient customer interactions and data management. The CDC is responsible for managing and renewing the contract yearly to meet evolving requirements. Although specific details such as solicitation numbers, NAICS codes, and detailed location information are not provided, the contract maintains an active oversight role through its designated points of contact, including the COR and a contracting officer yet to be determined.