SCADA Repair, Parts, & Support Service for Water, Wastewater and Stormwater

The City of Dallas is seeking a contractor for a thirty-six month Indefinite Delivery/Indefinite Quantity service agreement to provide SCADA repair, parts, and support services for its water, wastewater, and stormwater operations. The scope of work includes parts repair, replacement, software support, and programming for the City's ALERT system, as well as server upgrades and maintenance for water treatment plants, pumping and distribution, collection, and stormwater facilities. Services will be ordered on an as-needed basis, and the contractor must ensure all repairs comply with Original Equipment Manufacturer specifications and NIST ICS 800-82 cybersecurity standards. Proposals are evaluated based on a trade-off process considering experience, approach, cost, and a local preference program. Key personnel, such as the Senior Application Specialist I, must possess at least twelve years of SCADA/HMI experience and expertise in industrial control systems security. The contract requires payment and performance bonds equal to 25 percent of the annual contract value, along with comprehensive insurance coverage. All proposals must be submitted electronically via the Bonfire portal by December 5, 2025. Final inspection and acceptance of all goods and services will occur at the destination in Dallas, Texas.